Digital Experience Architect
Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.
Job Description
You will have 3 main areas of responsibility:
Presales
- To provide Presales support, run product demos, to assist the Technology Alliance teams worldwide.
- To create and deliver innovative value propositions to executive audiences within enterprise accounts by matching technical requirements/capabilities to business outcomes.
- To work collaboratively with the Sales, Professional Services and Partner teams to understand sales and business priorities, and to align their activity with the needs of the local business.
Service Design
- To develop Service Designs from the Base Product and build all the necessary process and documentation for the same
- To map the Services created, to catalogue, map with existing Workplace service, define the value proposition, and competitive insights.
- To produce Service Design frameworks for SLAs & OLAs, Service definition schedules, Security compliance, Service catalogue, Service support manuals, Service flows etc.
- To demonstrate how Nexthink solutions can support overall customer initiatives and how this generates business outcome.
Ideations
- To engage with the internal stakeholders and external market to understand the needs of our future innovations and enable the team to improve the ideation pipeline.
- To work with multiple stakeholders in different functions such as Digital Workplace & EUC IT teams, IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value. This requires strong account management capability as well as a passion and enthusiasm for introducing disruptive technology.
- To have a thorough understanding of Nexthink and a good understanding of Workplace Industry and provide ideas that add value to our product
- To involve in creating MVPs of the ideations and run through the evaluation lifecycle within the organisation, evangelising the ideas to the right stakeholders.
Qualifications
- Very good understanding of End-User Computing Space
- Hands-on experience in creating Service offerings
- Ability to create Service level agreement
- Proven experience in design, development and delivery of ITSM/ITOM/Automation solutions, combining technical expertise with business understanding to create solutions that meet all client requirements
- Experience with Run Book Automation, API integration, and orchestration solutions.
- Interest in technologies and ideally a developer/technical lead background.
- Experience with cloud-native technologies like Kubernetes, Istio and Docker is a big plus.
- Experience with Kafka, streaming and columnar and time-series databases is a plus.
- AWS experience is a plus.
- Interest in solving challenging real-life problems and the possibilities offered by new technology.
- Enthusiasm about working in an international, collaborative and fast-paced environment and learning new technologies.
- Excellent presentation and communication skills
- Good knowledge of agile development.
- Fluent in English (spoken and written)
Additional Information
We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.