Customer Operations Specialist

We’re looking for an Operations Specialist to join our growing Funerals Team at Farewill.

This role is a unique opportunity to support families at the most difficult time and really make a difference to how they remember this important moment in their lives

In the next 12 months you will:

• Become your customer’s named specialist and their point of contact throughout a difficult time in their life
• Work closely with your team, team leader and Operations Manager to shape the future of funerals at Farewill
• Collaborate across the business to take an active role in changing the way the world deals with death
• Work in a fast growth start-up with exceptional people at the forefront of the industry
• Join a team that really does care about customers and celebrates opportunities to go above and beyond.

Hopefully, you’ll have some or all of the following:

• Attention to detail
• The ability to learn quickly and adapt to new ways of working
• Exceptional verbal and written communication skills
• Empathy and the ability to support families dealing with death

Some extra skills that would be great:

• A sense of ownership of problems that arise. You don’t hesitate to jump in, roll your sleeves up and fix things.
• An interest in, and capability of, developing the future team. You want to be involved in hiring and training new colleagues, and have ideas about what that should look like.
• Ambition and excitement about joining a fast-moving tech startup, and specifically Farewill’s products, mission and approach.

What we offer in return:

• Up to £25,000 per annum salary and generous stock options
• 28 days of annual leave plus the usual public holidays
• Flexible working including when you start & end your day, and how often you come into the office*
• Personal development budget of 3 days and £1000 per year
• Regular ‘passion talks’ and a range of team socials
• Santander cycles membership!
• A chance to make a meaningful contribution to people's lives and deaths
• And much more!

If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Ability and attitude is just as important as experience! But apply soon as applications close on 7th June.

*Currently our lovely office in Haggerston is available if people want — and only if they want. Previously, we had work from home Wednesdays, however, our current plan is to move to a mix of office-based and remote working.

At Farewill, our mission is to change the way the world deals with death - to make it simple, personal, fairly-priced & accessible to everyone.

To do that, we want to build a workplace that’s great for everyone, that celebrates diversity in all its forms, and where everyone who works for us feels like they can be themselves, bring their whole selves to work, and be treated fairly, equitably and respectfully.

We believe flexibility is important, so we’re happy to chat to you about flexible/remote working options. And, If you need any flexibility or adjustments in our interview process - to help set you up for success - then please let us know too.

About Farewill

Dealing with death — losing a parent, a partner or a best friend — is the hardest thing most people ever go through. For too long, it’s been a dreary affair with top hats, paperwork, and bureaucracy. We think it’s time for things to change.

At Farewill we build the best products in the world for dealing with death. Beautifully designed, easy to use, built for taking care of the people you love.

One of the fastest-growing startups in the UK, in the last 12 months we’ve:

• Averaged an NPS of 82
• Hit 8,500 Trustpilot reviews at 4.9/5
• Grown from 50 to 125 people
• Grown revenue 800%
• Closed our £20m Series B
• Won major National Awards (Consumer Business of the Year, Economic Innovator of the Year, Employer of the Year to name a few)
• Featured in the Top 20 Companies to work for in London in 2020/2021
• Raised over £350m for charity