Careers

Location

Long Beach, CA, US

Job Term

Full-Time

Company Website

About the role and about You:

As a Information Systems Engineer, you'll provide world-class tech support to fellow Zwifters in a complex environment while collaborating heavily with the Infrastructure and IT experts in our Long Beach Headquarters. You‘ll work independently, anticipating and responding to the needs of Zwifters in technical distress. Your suite of tech-savvy skills will enable you to profile, build, procure, and install approved SW/HW, diagnose any emergent hardware and software ailments, and maintain all IT equipment. Your communication skills and friendly personality ensure solid Zwift vendor relationships and comfort any Zwifter seeking high-tech help.

What you’ll do:

  • Be the owner of IT: investigate, troubleshoot, and fix problems when needed; utilize IT systems and procedures to continuously improve service methodology
  • Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN
  • Communicate with the team, including leadership, to provide key problem status updates and ensure compliance with Zwift standards and security/compliance policies
  • Work with your peers in our Long Beach HQ to grow and evolve our current systems and tools, improving efficiency and collaboration between Zwifters globally

What we’re looking for:

  • 5+ years IT experience with a wide range of technology
  • Extremely customer-service oriented
  • Strong time management and organization skills; able to prioritize multiple requests effectively and autonomously
  • Adept at leading training and making others comfortable with technology
  • Displays a passion for improving systems, process-building, and documentation
  • Strong written and verbal communication skills
  • Able to anticipate problems before they arise and take preventive action or escalate recommendations appropriately
  • Demonstrated alignment with Zwift’s mission, values, and commitment to diversity, equity, and inclusion
  • Service or help desk experience
  • Experience with Google Apps Suite
  • Experience installing, configuring and maintaining Windows and OSX
  • Managing VPN, telecommunications, VoIP, and video conferencing
  • Experience with a ticketing system such as Jira Service Desk
  • Bachelor’s degree or equivalent experience

Bonus points:

  • Configuring firewalls, switches, routers, VPN, WAPs, and a multi-site WAN
  • Experience with EDR software (endpoint defense and response - Antivirus, Antimalware)
  • Using network protocol analyzers, such as Wireshark
  • Experience with single sign-on systems such as Okta, OneLogin, using SAML / WS-Federation.
  • Basic to advanced knowledge of corporate networking and security practice

How to stand out among the rest:

Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

Values:

Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong.  Only then can they thrive and do their best work.  The values we strive to live every day are:

  • Make It Fun
  • Elevate Teammates
  • Cultivate Our Community
  • Always Level Up
  • One Zwift for All

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]

Apply now