Careers

Location

Clearwater, FL, US

Job Term

Full-Time

Company Website

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

 

Malwarebytes is looking for..

The B2B Customer Success Support Engineer is a highly organized self-starter looking for a challenge and ready to join a company in a rapid period of growth.  The successful candidate will have the ability to drive impactful B2B post-sale technical support case triage activities and work closely with other global support team members to convert customers into brand advocates.

 

What You'll Do

  • Accept Tier 1 enterprise calls, emails, chats and forum posts, to understand and replicate the issue presented, and then provide the appropriate solution to the issue
  • Support various end-users primarily focused on English speaking users
  • Design, set up, configure, troubleshoot and manage corporate networks / home networks
  • Participate on Malwarebytes Forums and Helpdesk, addressing technical issues posted by users and customers as assigned

           

Skills You'll Need to Have

  • Highly developed sense of integrity and demonstrated passion for excellence with respect to treating and caring for customers
  • Creative thinking and problem solving
  • Ability to work with distributed teams
  • Ability to communicate clearly and professionally, and convey detailed instructions both verbally and in writing
  • Recent customer facing experience; telephone, chat and email
  • Strong configuration, troubleshooting and debugging skills relating to hardware, drivers and software issues
  • Proficient in Windows OS as well as all existing Windows Server versions (Mac and Linux a plus)
  • Proficient in Windows Command lines, scripting structure and syntax, windows domain and workgroup network infrastructures
  • Proficient in installation, configuration, maintenance of SQL server or equivalent databases
  • Prior experience working with malware removal tools, firewall, anti-virus and security software supporting Corporate & Enterprise customers to positive outcomes
  • Ability to setup and test in an emulated/virtual environment, such as VMWare, Virtual Box, Virtual PC

 

Benefits and Perks:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth, development, and most importantly having fun!
  • Comprehensive medical, dental, vision, and life insurance coverage
  • Competitive salary and equity stock incentives
  • 401k + company match
  • Open Time Off Policy
  • Employee Referral Bonus Program
  • Wellness programs
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!)
Apply now