Careers

Locations

Remote, Cork, IE

Job Term

Full-Time

Company Website

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team!

 

Malwarebytes is looking for..

We are looking for a dedicated, ambitious, and self-driven Customer Onboarding Consultant. As a Customer Onboarding Consultant, you are responsible for the post-sale technical onboarding for our new corporate customers.  This is a hands-on technical role where you will be responsible for driving initial customer deployment and product adoption of Malwarebytes products and solutions.  Secondary responsibility includes managing the post-sale support experience for select MSP partners.  In this role, you be responsible for the technical onboarding of new MSP partners and managing existing MSP partner relationships.

 

What You’ll Do:

  • Act as the technical main point of contact and assist with implementation post-sales for new Corporate customers & MSP partners through strong product knowledge, planning, and execution.
  • Successfully onboard new customers by clearly defining success metrics and desired outcomes up front.
  • Gather customer technical requirements and assist in thinking through key technical decisions for implementation and deployment.
  • Train customers on how to efficiently administrate their clients’ environments, provide expert tips, best practice recommendations, and additional resources as needed.
  • Deliver on an exceptional partner experience with proactive communication, regular sync-ups or check-ins, and orchestrating the right internal resources.
  • Maintain a deep understanding of Malwarebytes products and speak with partners about the most relevant features/functionality for their specific requirements.
  • Be the voice of the partner internally at Malwarebytes by sharing process improvements and partner requests back to the internal Product Management & Development teams
  • Build and maintain technical level relationships through your role as a trusted advisor.
  • Collaborate with the Technical Support team and facilitate any escalation directing the customer or partner to a quick and efficient resolution.

 

Skills You’ll Need to Have:

  • Bilingual Fluency in English, and either French or German
  • 2+ years of experience either in a technical implementation or senior technical support role, or related customer-facing position within a rapidly growing SaaS company or Cyber Security industry
  • Solid technical background with experience troubleshooting Windows software and networking environments.
  • Strong installation, configuration, troubleshooting and debugging skills relating to hardware, drivers, and software issues.
  • Ability to prioritize in a fast-paced environment, multi-task, and perform effectively under pressure.
  • Excellent project management, account planning, and organizational skills
  • Exceptional presentation & communication skills, both verbal and written
  • Prior experience working with Anti-malware, Antivirus, firewall, and security software a plus
  • Self-motivated, team-oriented, accountable, and focused on exceeding customer expectations
  • Diplomacy, tact, and poise under pressure when working through complex issues.
  • Strong verbal communication skills (phone) utilizing active listening and clearly speaking to customers
  • Ability to work in a fast-paced environment.
  • Working knowledge of Salesforce and Gainsight
  • Ability to travel up to 10% of the time, post COVID.

 

Benefits and Perks:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth, development, and most importantly having fun!
  • Comprehensive medical coverage
  • Competitive salary and equity stock incentives
  • Access to Employee Assistance Program
  • Employee Referral Bonus Program
  • Wellness programs
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!)
Apply now