You will join a fast-growing team of UX / Product Experience Designers to help our mission to elevate Zwift’s core experiences across game, app and web.
As a Senior UX (Product Experience) designer you are responsible for experience designs in and around the game that are both complex and ambiguous. You will work within a cross-functional Agile team and across platforms to create in-depth end-to-end product experiences that have a deep impact on our users and are aligned with business needs.
You will work closely and collaboratively with other teams, partners, and designers across the organization to achieve these goals. Through these efforts, Zwift will deliver a user experience that becomes a point of competitive differentiation.
Specifically, you will help our potential customers learn about the benefits of Zwift and discover what might be the best fit for their needs with a Zwift subscription. A background in ecommerce and/or experience designing for teams focused on growth is a plus.
What you’ll do:
Work with product managers, designers, engineers and other business teams on projects and feature sets to craft high quality, industry-leading experiences and solve design problems in and around our game experiences.
- Design solutions that contribute to and evolve the experiential continuity across platforms and touch points.
- Work with UX Leads UX Research to develop a deep understanding of consumer’s mentalities, attitudes, & behaviors - and use that feedback to guide refinement/improvement
- Communicate your data-informed design rationale to teams and cross-functional partners
- Partner with Product, Program, Game, and Engineering to break down those experiences thoughtfully for the product team to be able to ship value incrementally
- Pull from your breadth of expertise in UX methodologies across all phases of the product development process: discovery, research, design, build, iteration and analysis
- Predict, identify and resolve experience design issues that could impede the overall user experience in your area
- Deliver appropriate level of design artifacts in order to create shared understanding and alignment throughout the product discovery and development process (storyboards, journey maps, user flows, wireframes, mockups, rapid prototypes, etc.)
- Work collaboratively with Product Design & UX leadership to establish and iteratively evolve experiential and UI consistency and quality across the Zwift ecosystem (game, Zwift Companion app, web, etc).
What we’re looking for:
- 5+ years of experience in interaction design, UX design, product design, or related field successfully designing complex user experiences applied to games and around-game ecosystems (designing product experiences that include software and hardware and multiple platforms is a definite plus).
- Able to thrive in a cross-functional Agile work environment, including the ability to embrace iterative product development while maintaining a cohesive and holistic view of the overall user experience
- Deeply collaborative and can bring people together to solve problems
- Solid knowledge and experience with driving and applying user-centered design processes while working collaboratively with cross-functional teams
- Effective communicator, presenter, negotiator and facilitator
- Proven ability to partner optimally with others and diplomatically resolve conflict
- Proficient with industry standard UX techniques and tools and consider yourself a lifelong learner
- Strong understanding of user journeys, use-cases, user flows, and information architecture within game environments
- Experience with user testing, A/B testing, and design-thinking methodologies to guide and inform outcomes
- Ability to thrive in fast paced, team, start up environments where learning and adapting is the norm
- Comfortable with ambiguity and have shown an ability to bring clarity and structure to a complex system or customer experience challenge
- We’d love to see sample deliverables that show your process for how you solved challenging UX problems (we’re less interested in seeing lots of beautiful finished projects than we are knowing more about the techniques you used to get them there).
- You have deep enthusiasm for, and/or experience in, cycling, fitness, or video games
- Experience delivering results while working remotely with geographically distributed teams
- You consider yourself a systems thinker -- and you can give us good examples of why that’s the case.
How to stand out among the rest:
Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong. Only then can they thrive and do their best work. The values we strive to live every day are:
- Make It Fun
- Elevate Teammates
- Cultivate Our Community
- Always Level Up
- One Zwift for All
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected] Apply now