We’re the global leader in workspace scheduling technology. We make it easy to find and book space to meet up and work together. We provide workspace scheduling software to over 2,000 of the world’s biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day.
Supporting and Guiding new and existing customers around the globe via email, call, Jira
Identifying customers’ needs, clarify information, research, provide solutions and/or alternatives.
Documentation, recording and updating incidents and issues reported by customers on JIRA Tool
Coordination with different departments around the world to provide the best solutions to customers.
Rotational Shifts / on call
Experienced of working on Microsoft technologies (Asp.net, C#, SQL).
Excellent analytical skills with problem solving techniques.
Escalation and major incident management experience.
Teams technical mentoring, training and floor support.
Experience of providing Support over call or email to Global clients.
Ability to get to the root cause of the problem
Hands on Experience for supporting technical issues and queries raised by the clients across the globe.
Excellent communication skills to manage global clients
Should be cognizant of incident management, problem management, change management and release management
Experience in documenting, recording and updating incidents in ITSM tools
Support Global Enterprise Customers.
Strong Troubleshooting Skills.
Provide in-depth analysis of incidents to determine root cause and solutions of technical issues
Take complete ownership of user update for any escalated issues. Monitoring, tracking and reviewing the progress of an incident and keeping the customer informed.
Ability to successfully handle multiple, complex engagements simultaneously.
Experience customer service and Exceptional communication skills.
Experience of providing Support over call/email/ITSM tools to Global clients.
Hands on Experience for supporting technical issues and queries raised by the clients
Should be aware of ITIL best practices
Troubleshooting and Analytical Skills
Basic knowledge about .Net, SQL and other Microsoft technologies
Basic knowledge about network and hardware troubleshooting
Nice To Have:
Experience in Azure App Insights
Free - Cab facility
Health insurance fully paid – Spouse, Children and Parents
Accident insurance fully paid
25 annual holidays
7 paid sick days
10 public holidays
On call allowance
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Condeco are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees