Careers

Technical Consultant

‐ Condeco

Locations

New Delhi, IN, Gurgaon, IN

Job Term

Full-Time

Company Website

condecosoftware.com
We’re the global leader in workspace scheduling technology. We make it easy to find and book space to meet up and work together. We provide workspace scheduling software to over 2,000 of the world’s biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day.


Responsibilities:

  • Handle Project tasks for In-flight clients
  • Should possess strong product knowledge of Condeco Products and its configuration.
  • Engage in technical application configuration
  • Customer issue analysis
  • Support customer user acceptance testing process
  • Take ownership of escalated deployment issues through to resolution
  • Provide guidance to customers regarding best practices and system configuration
  • Documentation on technical areas
  • On-call
     

About You:

  • Experience of providing Support over call or email to Global clients.
  • Experience in application configuration of SaaS delivered cloud applications
  • Excellent analytical skills with problem solving techniques.
  • Should be cognizant of service request management, incident Management, problem management and release management
  • Experience in client facing role providing technical delivery or support
  • Excellent communication skills (verbal and written) is a must
  • Flexibility to work in a fast paced 24/7 environment
     

Essential Skills:

  • Excellent customer service and Exceptional communication skills enabling customer on-boarding.
  • Hands on Experience for supporting technical issues and queries raised by the clients
  • Should have an understanding about project implementation and life cycle
  • Troubleshooting and Analytical Skills
  • Basic knowledge about MS Azure – App Insights, SQL and other Microsoft Technologies
     

Benefits:

  • Free - Cab facility 
  • Health insurance fully paid – Spouse, Children and Parents
  • Accident insurance fully paid
  • Gratuity fully paid
  • 25 annual holidays
  • 7 paid sick days
  • 10 public holidays
  • On call allowance
  • Night shift allowance
     

Company Information:

  • Follow us on Twitter | LinkedIn | YouTube
  • Condeco are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees
Apply now