Operations Country Lead, Brazil - Permanent Contract

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic team who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

Team culture:

We are a team of Video Editors, Content Strategists, Community Managers, and Copy Checkers responsible for running the most modern and innovative pages on social networks. Our teams are dynamic and encourage sharing knowledge to learn and grow. We aim to work as a collective as this is the best way to get your creative juices flowing. In addition, the Content teams are an essential ingredient at Jellysmack because it's our job to deepen relationships with our audiences. Do you have what it takes to become a part of our team?

Your mission:

The Operations Country Lead - Brazil at Jellysmack work with an agile team with people from different crews (Editors, Content Strategists, Community Managers, User Acquisition Managers and, IP specialists) that will be in charge of all creators that produce content in Portuguese. This team will work with different content creators categories (Beauty, Gaming, True Crime, Sports, Cooking, etc.).

Your primary mission will be to manage this team, optimize their workflow, ramp it up progressively to match our skyrocketing growth in Brazil, and deliver top-notch operational KPIs in Brazil (compared to international benchmark), notably:

• Cost per video
• Time-to-launch new creator
• Time-to-scale a new creator to >300K followers
• Time-to-deliver an edit
• Average retention rates of videos per platform
• Monetizable views per video

You will receive support from global Ops teams to build upon our success in the English-speaking world: onboarding materials and training per crew, performance management systems, dashboards and reporting, benchmarks, sizing rules per crew, talent acquisition support, … but eventually, you’d be in charge of localizing them to Brazil context to ensure profitable local growth. You’ll be able to challenge the operating model to focus on the most value-added tasks if the global operating model does not suit Brazil’s needs.

You would report directly to the Country Manager in Brazil, and with a functional link to Global VP Operations Development in the team of global COO, for global consistency and best practices sharing.

Some notable Jellysmack partners are PewDiePie, MrBeast, Charles and Alyssa, Brad Mondo, and Bailey Sarian! We work with notable partners such as Thai e Biel, Receitas de Pai, and Ana Carla in Brazil.

What you'll be responsible for:

• Start an end-to-end operations team with people from different crews (Editors, Content Strategists, Community Managers, User Acquisition Managers and, IP Specialists) that will be in charge end-to-end of all operations for creators that produce content in Portuguese: video selection, editing, posting, boosting, community management, …
• Manage the team's workflow and make sure everyone is aligned towards the same objectives and deadlines.
• Play an active role in the global Operations community, collaborate effectively with other Country VP Operations and with Global VP of Operations Development to ensure global consistency and share best practices.
• Build a positive, proactive and inclusive team culture that makes everyone feel like their contribution matters.
• Ensure the team has a well-rounded and diverse set of skills and knowledge.
• Provide easy-to-understand, constructive feedback to help team and individual development.
• Plan and optimize the team’s schedules and working patterns.
• Identify new processes, tools and workflows to improve the effectiveness of team performance.
• Stay on top of trends and work with the larger team to apply them where relevant.

A little bit about you:

• 10 years of Operations experience
• Passionate about social media with previous experience working with video editing.
• Good knowledge of the major social media channels (Facebook, Instagram, TikTok, Snapchat & YouTube).
• Passionate about content creators and eager to innovate in the social media field
• Excellent analytical skills - ability to build insights beyond the obvious, drive strategic decisions, design and run an effective performance management system to foster the right behaviors
• Proven capacity to manage 10 employees
• Experience of scale-up is a plus: proven capacity to go from a team of 10 employees and then to scale to multiple dozens
• Ability to work with a global team based in different locations - and with very diverse backgrounds
• Passionate about people development
• Highly organized and able to prioritize effectively in order to manage multiple creators at once
• Fluent in English and Portuguese with strong writing skills and attention to grammatical detail.
• Have a degree in marketing, communications, journalism, or a relevant field

Our “Work from Anywhere” philosophy:

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we’ve implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and / or from our offices in Paris, New York, Los Angeles and Corti.

Nota bene: your residence must be in the country in which you are applying

Perks at Jellysmack:

• Clubs (cooking, art, talks, sports)
• Paid volunteering: 1 day dedicated to supporting a cause of your choice
• Wellness (fitness, yoga, meditation)

Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort. We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Currently home to over 150 influential Creators, including Brad Mondo, Bailey Sarian, and Emmymade, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (“Beauty Studio”), soccer (“Oh My Goal”), gaming (“Gamology”), and more.

Through the power of our data, we maximize reach and revenue so our creators can stay focused on their passion—creating the best content and entertaining fans around the world. We turn that passion into a brand and that brand into an empire.

Our commitment to diversity and inclusion

At Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

Ready to be part of a great human adventure? We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!