Support Engineer

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 600+ people across 11 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,750+ customers in 22 countries.

Who we are looking for

We are looking for a Frontline Engineer to join our Customer Support team. Our ideal candidate would have good knowledge in database environments and administration, along with a general experience towards all things IT-related.

We have preference for those with support, helpdesk, development and network experience on Microsoft-based platforms, specifically over remote desktop environments, SQL server, and Windows Server product families.

This is an ideal opportunity for a Graduate to start their career in a leading technology company!

Role Description

A Frontline Support Engineer works as a technical resource within our Customer Support organization. They will work closely with our

Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis.

This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting, SQL and Server performance issues, analyzing views & stored procedures, and performing minor project work for our ERP solutions.

Responsibilities

• Address and resolve incoming application questions and incidents from end users
• Document all pertinent end user identification information in our CRM database
• Ability to perform root-cause analysis on recurring system issues
• Remotely perform application updates, software upgrades, and database backups
• Record, track, and document the problem-solving process
• Participate in after-hours on call rotation
• Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues
• Remain current on changes and new features added through regular software updates & releases.
• Other responsibilities as assigned

Qualifications & Key Skills

· Bachelor’s degree in Information Technology, Computer

Science, Computer Engineering or equivalent experience

·Current Microsoft certifications in SQL Server and Windows Server product lines a plus

·Strong troubleshooting skills with a high level of self-reliance to resolve complex technical problems

· Excellent oral and written communication skills with both

technical and non-technical audiences, to offer good quality customer service.

·Self-motivated and a desire to learn

·Ability to work in a fast-paced team environment

·Basic networking and user administration knowledge required.

·Experience with Microsoft SQL and the Windows Server product line are ideal

.Knowledge of the recycling and waste industries is also beneficial but not essential.