Careers

Location

Madrid, ES

Job Term

Full-Time

Company Website

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

Job Description

  • Manage all operational and daily activities of assigned resources to ensure Nexthinkers receive effective and timely support of all issues.
  • Highly technical and analytical; will have a strong focus on operational excellence and quality management.
  • Responsible for developing and documenting processes and procedures particularly in a data driven environment.
  • Participate in resource management meetings on a weekly basis to identify resource requirements across the department and to ensure optimal productivity levels are achieved by all technical resources each week.
  • Define internal Service Desk performance indicators for quality assurance and present them to key stakeholders
  • Proactively manage communications pertaining to technical support, operations, changes, outages, and issues in a timely, professional manner.
  • Serve as key point of contact for all matters related to the Service Desk, including implementation of Service Desk strategy and initiatives, escalations, Service Desk reporting, Service Desk productivity.
  • Manage resources to achieve objectives promote cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Provide direction in complex problem-solving situations and participate in direct interaction with technical resources when required.

Qualifications

  • 2+ years experience in IT Service Desk coordination
  • 2+ years of managing people with demonstrated leadership abilities
  • Demonstrated ability to lead and develop employees
  • Ensures and drives an engaged culture.
  • Very good English and Spanish, excellent verbal and written communication skills.
  • Strong customer-oriented attitude and problem-solving skills.

Additional Information

We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

 

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. 

Apply now