IT Support Specialist - Permanent

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

Team culture:

Jellysmack has developed one-of-a-kind technology built around four products aimed at optimizing video creation and distribution on social networks. We have a genuine interest in the products we work on because our tools are made especially for Jellysmackers. That's right: our end-users are our colleagues, which facilitates exchanges as we develop and implement our best ideas. How does it work? The Tech Team develops tools that the content teams then use to determine trending topics, create content, monitor the performance of internal videos, etc. We use a lot of algorithms, statistics, and in-depth learning products. Thanks to our squads, we also have a very collaborative culture! As Tech enthusiasts, we are also dedicate two Friday afternoons per month to work on innovation & personal projects. Do you have what it takes to be part of the team?

Your mission:

You make it possible for your colleagues to work through the hardware or software issues of the day, ensuring a quick resolution with care.

What you’ll be responsible for:

• You will assist newcomers with their onboarding by setting up everything they require (computers and OS, software, etc.).
• Manage related issues in a timely and orderly manner, ensuring that you assist our Jellysmackers where they need it.
• You will be in charge of keeping the IT inventory up to date, communicating with suppliers, and ensuring that the team has what it needs in a timely fashion.

A little about you:

• A solid experience as an IT Technician or Support specialist (3+ years).
• Various OSs have no secrets for you: Windows, MacOS, mobile devices etc.
• You're good at interacting with colleagues and suppliers alike, and provide a smooth experience to them.
• You are self-sufficient and capable of quickly establishing priorities.

Our “Work from Anywhere” philosophy:

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we’ve implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and / or from our offices in Paris, New York, Los Angeles and Corti.

Nota bene: your residence must be in the country in which you are applying

Perks at Jellysmack:

• Clubs (cooking, art, talks, sports)
• Paid volunteering: 1 day dedicated to supporting a cause of your choice
• Wellness (fitness, yoga, meditation)
• Healthcare coverage

The Jellysmack difference:

Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort.

We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Currently home to over 150 influential Creators, including Brad Mondo, Bailey Sarian, and Emmymade, Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (“Beauty Studio”), soccer (“Oh My Goal”), gaming (“Gamology”), and more.

Through the power of our data, we maximize reach and revenue so our creators can stay focused on their passion—creating the best content and entertaining fans around the world. We turn that passion into a brand and that brand into an empire.

Our commitment to diversity and inclusion

At Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

Ready to be part of a great human adventure? We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!