Account Manager

Dealing with death — losing a parent, a partner or a best friend — is the hardest thing most people ever go through. For too long, it’s been a dreary affair with top hats, paperwork, and bureaucracy. We think it’s time for things to change.

At Farewill we build the best products in the world for dealing with death. Beautifully designed, easy to use, built for taking care of the people you love.

About Farewill

One of the fastest-growing startups in the UK, in the last 12 months we’ve:

• Averaged an NPS of 82
• Hit 8,500 Trustpilot reviews at 4.9/5
• Grown from 50 to 125 people
• Grown revenue 800%
• Closed our £20m Series B
• Won major National Awards (Consumer Business of the Year, Economic Innovator of the Year, Employer of the Year to name a few)
• Featured in the Top 20 Companies to work for in London in 2020/2021
• Featured in the The UK's 100 Best Mid-sized Companies to Work For 2021
• Featured in the UK's Top 5 scale-ups of 2021 in TNW's 100 hottest young European scale-ups list
• Ranked #3 in the UK's 100 Most Innovative & Disruptive Businesses
• Raised over £370m for charity

We’re looking for an Account Manager, to join our growing Charity Partnerships team at Farewill.

Charities have been an integral part of our success. We work with over 200 charities in the UK as their will writing provider, and help them raise funds from gifts in wills. To date our customers have pledged over £400m to charity.

We have ambitious plans for growth, and we’ll be investing in our team and our technology to deliver even more for our charity partners. This role is a unique opportunity to be part of that growth, help us change the way the world deals with death, and raise millions in gifts for charity.

In the next 12 months you will:

• Manage a group of our large client accounts – onboarding them, providing campaign support and analysis, driving growth and maintaining an exceptional working relationship
• Define and implement growth strategies for key accounts
• Deliver regular reporting, including leading quarterly business reviews with stakeholders
• Identify and deliver projects and collaborations with partners and internal teams
• Build and maintain an in-depth understanding of our product
• Work with the Charity Partnerships team to innovate and scale our Account Management offer
• Build an industry network and be the face of Farewill at internal and external events
• Deliver a world class service to our charity partners

Benefits

What we offer in return:

• £35,000-£45,000 basic salary + commission (based on experience)
• 28 days of annual leave plus the usual public holidays
• Flexible working including when you start & end your day, and how often you come into the office*
• Personal development budget of 3 days and £1000 per year
• Regular ‘passion talks’ and a range of team socials
• Santander cycles membership!
• A chance to make a meaningful contribution to people's lives and deaths
• And much more!

* Coronavirus update: Currently our lovely office in Haggerston is available if people want (and only if they want) to use it. Previously we had work from home Wednesdays and are looking to expand remote working options long term.

At Farewill, our mission is to change the way the world deals with death - to make it simple, personal, fairly-priced & accessible to everyone.

To do that, we want to build a workplace that’s great for everyone, that celebrates diversity in all its forms, and where everyone who works for us feels like they can be themselves, bring their whole selves to work, and be treated fairly, equitably and respectfully.

We believe flexibility is important, so we’re happy to chat to you about flexible/remote working options. And, If you need any flexibility or adjustments in our interview process - to help set you up for success - then please let us know too.