Santa Clara, CA, US

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Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! 


Malwarebytes is looking for..  

Malwarebytes is looking for a technical communicator to join our Support organization.  The ideal candidate will have excellent writing and communication skills, enjoys collaborating with other people and organizations, and can explain complex information in a clear and concise manner. 


What You’ll Do: 

You will be working with Malwarebytes product managers, engineers, and technical support agents to create product guides and self-help articles for our customers. 

  • Deliver high-quality documentation that is clear, concise, and technically accurate. 
  • Follow best practices to ensure documentation meets the standards for quality, graphics, format, and style. 
  • Collaborate with subject matter experts to identify and create content to improve issue resolution and customer satisfaction. 
  • Foster a strong knowledge-sharing community within support. 
  • Work with support, engineering, and product management teams to gather data and information. 
  • Review documentation to ensure accuracy, consistency, quality, and SEO optimization 


Skills You’ll Need to Have: 

  • Bachelor's degree in English or Communications 
  • Minimum 5 years of experience in a technical communication role 
  • Experience writing for SaaS, mobile, desktop products 
  • Knowledge of cybersecurity trends and topics 
  • Self-starter who isn’t afraid to ask for help and questions. 
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities; ability to work under pressure. 
  • Excellent editing, writing, and communications skills. 


Nice to Have Skills:  

  • Experience writing content for both home and business users, and Windows, MacOS, iOS, and Android systems. 
  • HTML and CSS skills 
  • Search engine optimization experience 


Benefits and Perks: 

  • An opportunity to do something great for yourself and the world 
  • A great work environment that supports growth, development, and most importantly having fun! 
  • Comprehensive medical, dental, vision, and life insurance coverage 
  • Competitive salary and equity stock incentives 
  • 401k + company match 
  • Open Time Off Policy 
  • Employee Referral Bonus Program 
  • Wellness programs 
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!)
Apply now