Clearwater, FL, US, Santa Clara, CA, US

Job Term


Company Website

Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyberprotection for every one, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! 


Malwarebytes is looking for.. 

  • Handle incoming chats and calls ranging from potential sales opportunities to support requests. 
  • Handle customer concerns with empathy. 
  • Utilize salesmanship to maximize sales opportunities and remain focused on meeting sales goals and expectations. 
  • Suggest products to the customer while probing for additional information. 
  • Relay viable opportunities to the Sales team and consumer inquiries to the consumer website, while directing support chats to the Support team. 
  • Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time. 
  • Document a complete summary of the customers’ inquiry, actions taken, and expectations set forth on the respective order. 
  • Perform other duties as assigned. 


Skills You’ll Need to Have: 

  • 1 year of customer service, administrative or sales experience preferred. 
  • Excellent verbal and written communication skills. Must be able to articulate details to customers in a professional and calm manner. 
  • Computer proficiency. Ability to navigate through multiple programs and pages. 
  • Excellent typing and data entry skills. 
  • Ability to multi-task - i.e. manage multiple chat threads at the same time. 
  • Effective problem solver. 


Benefits and Perks: 

  • An opportunity to do something great for yourself and the world 
  • A great work environment that supports growth, development, and most importantly having fun! 
  • Comprehensive medical, dental, vision, and life insurance coverage 
  • Competitive salary and equity stock incentives 
  • 401k + company match 
  • Open Time Off Policy 
  • Employee Referral Bonus Program 
  • Wellness programs 
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!)
Apply now