CRM Manager (all genders)

OUTFITTERY is the biggest personal shopping service in Europe. We are a company for those who want a little more when it comes to their own style - more guidance and expertise, fewer rules and less routine. This is because we believe that style is an unfolding story. We aim to inspire and not dictate what to wear. We understand that style is a journey, and we are here to guide the way. Every customer gets a personal selection of clothes, which our stylists create out of more than 100 brands – always having in mind the customers’ wishes and budget. In the end, the customers pay only for the items they keep. This way, we get closer to fulfilling our mission, which is to empower anyone to unlock their true style.

You can be part of our team as CRM Manager (all genders).

This will be your responsibilities:

• Develop and execute end-to-end CRM strategies leveraging multiple channels such as Email, Mobile Push, and Direct Mailings. You continuously engage customers throughout the lifecycle.

• Forecast, monitor and report on CRM campaign performance.

• Analyze and drive campaign optimization through A/B testing.

• You work closely with Product, Creative teams to design and launch campaigns as well as Acquisition Marketing and Customer service team to improve and synchronise the customer experience throughout the journeys.

• You extract insights from customer data and define intelligent targeting, personalization and cross-channel communication.

Who you are

• You successfully completed your studies with an emphasis on Marketing or a related field.

• You have a minimum of 2 years of experience in CRM with a focus on customer lifecycle, retention & engagement. Experience with Customer Data Platform (CDP) is a plus.

• You are a self-starter and are eager to make an impact. 

• You are well organized and always communicate clearly and effectively.  

• You have an analytical mindset, but you don’t shy away from creative challenges.

• You are eager to learn and to innovate.

• You are proficient in using Microsoft Office Suite / Google Workspace and preferably have advanced knowledge of HTML/CSS and SQL.

• You are fluent in English, German is a plus.  

What we offer you

• Training opportunities - The development of our employees is very important for us. Therefore we offer external and internal training and coaching, as well as free German courses.

• Flexible working hours - By offering home office and flexible working hours, we give our employees the opportunity to make their everyday life efficient.

• Employee discounts - Our employees can benefit from a 40% discount on OUTFITTERY products as well as various discounts via our partner portal Corporate Benefits.

• Office - A newly refurbished, bright, open office space in Berlin - Kreuzberg - we have air-conditioning, too. As a company we decided to enable WFH until August 2021 so you have the comfort of your home during this pandemic. If you wish to pay a visit to the office, you are welcome! You can book shared desk space upfront via our office management.

• Health - We like sports - do you? To promote health and well-being of our colleagues we offer in-house (offline) sport activities such as Yoga, KungFu and Kicker Tournaments. Besides, we offer corporate health days on a yearly basis together with our partner TK. On top, we are proud to have a dedicated Mental Health coach in our team who supports on professional and personal matters.