Lausanne, CH

Job Term


Company Website

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

We are looking for an Instructional Designer to reinforce the Product Education team at its headquarters in Lausanne, Switzerland.

The Team

The Product Education team has full ownership over the digital learning experience related to Nexthink products. We create the learning journeys for Nexthink customers and partners. We provide expertise and guidance on the usage of Nexthink software and how it applies to IT processes to help Nexthink users worldwide get their jobs done efficiently. In collaboration with other Learning Experts and Product Managers, we create captivating e-learning courses and develop online learning paths on


Do you feel a particular sensitivity to the different ways adults learn and develop their own skills? Are you keen on developing a captivating learning experience? The Product Education team looks forward to your new ideas!

Your role

As Instructional Designer you will:

  • Work with Product Managers and subject matter experts to identify learning needs of various Nexthink users and define learning goals
  • Develop on-line training courses on Nexthink products based on existing training documentation and demo software environments
  • Write engaging instructional material including assessments and quizzes, practice exercises with feedback, case studies, and instructional graphics
  • Create innovative, supporting material/media such as storyboards, audio/video scripts, simulations, role-playing, games etc.
  • Update the training courses by following the product evolution and new feature development, create exams for Nexthink certifications
  • Test prototype training courses, manage the day-to-day operations of the Learning Management System (LMS), and respond to learners’ queries if needed.
  • Proactively contribute to new training methods, programs and tools
  • Establish relationships with colleagues across teams to share standard methodologies, drive innovation and meet agreed goals

You can work remotely but must reside either in Switzerland, France, Spain, Germany or the United Kingdom.


Required expertise:

  • 3+ years’ experience professional experience in instructional design or in IT service management
  • Experience with Nexthink software or willingness to learn about our product
  • Ability to synthesize complex information into simple, elegant, and clear learning solutions
  • Ability to use learning technology and tools (e.g. Camtasia, Articulate)
  • Excellent communication and presentation skills as well as high attention to detail and quality
  • Creativity and positive can-do attitude in the face of challenges and limitations
  • Ability to work independently with minimal supervision
  • Fluency in English

You should really apply if you have extra powers such as:

  • Strong knowledge of adult learning theories and learning design experience using ADDIE/SAM or similar instructional design methodology
  • Experience developing and supporting training for IT teams
  • Experience with learning management systems, especially Thought Industries
  • Cheering up colleagues on a rainy day

Additional Information

We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Apply now