We are looking for a Business Continuity & Operational Resilience Manager to ensure that in the event of operational disruption, Modulr minimises any impact to its customers, the wider financial system, and its own commercial interests. This role is within the Second Line Risk & Compliance function and will report directly into the Head of Risk & Compliance (UK). The scope of the role will be to support our UK business but also co-ordinate and oversee this activity across our European business, considering the central oversight of partners and suppliers
The role requires a highly motivated and organised person who can ensure that our existing frameworks, plans and processes are developed and maintained to support Modulr’s continued growth. Strong engagement and stakeholder management skills will also be extremely useful
Who We Are
At Modulr our mission is to move money efficiently to power business productivity. We are building a new digital payments service to make money flow more efficiently through businesses and the economy. To achieve this, we have created the new digital payments account for business. This is a new type of payments account that is built for businesses that need faster, easier and more reliable ways to move money.
Our flexible platform and innovate approach allows our customers to utilise our payments account instead of a traditional bank account. Our accounts come with a sort code and account number, access to payment systems (eg Faster Payments and Visa) and everything our customers need from a payments account. They can instantly open as many accounts as they need, automate how they make and receive payments as well as the reconciliation processes these create. All in real time, 24/7 through their own systems utilising our API that integrates into any platform.
Our founding team has more than 60 years’ payments industry experience and have extensive experience of building and growing successful payments businesses, including CorporatePay a corporate prepaid card platform sold in 2012. Modulr is backed by Blenheim Chalcot, the UK’s leading venture builder. Founded in 1998, Blenheim Chalcot specialises in building digital businesses that transform industries. It’s portfolio of companies has sales of over £300m, more than 3,000 employees, and a successful track record of building over 40 companies across IT services and outsourcing, education, financial services, software, sport and media.
This is a rare opportunity to join an exciting, rapidly growing business, working in a tight-knit, high quality team with the experience to succeed in a fascinating and relevant market.
About you and the role
- You understand the key role operational resilience and business continuity plays in our business, and in ensuring that they continue to evolve in line with business growth.
- You have leadership experience, with a focus on collaborating and influencing across business functions, delivering results through others.
- You’re structured and organised, with an excellent attention to detail and a critical eye.
- You can demonstrate that you are comfortable working in a fast-paced, scaling business, where you need to “roll your sleeves up”.
- You are enthusiastic about your subject, and know how to communicate that to others, sharing ideas and driving continuous improvement.
- You enjoy keeping up to date with the latest industries trends and insights and researching related topics to support your own development and growth
- Develop and refine the existing Modulr Business Continuity and Operational Resilience approaches, plans and processes. This will require working in collaboration with functions across the business including Incident and Supplier Management, IT Security, Technology and the Heads of Risk & Compliance.
- Ensure that Modulr is compliant with regulatory expectations (e.g. FCA PS21/3) relating to business continuity and operational resilience.
- Take ownership of deliverables such as the annual operational resilience self-assessment report, Business Continuity Plan, Business Continuity Test Plan Schedule, Crisis Response etc.
- Maintain the mapping of the important business service(s) and the associated processes, systems and resources.
- Provide expertise, guidance and templates to support the relevant function leads, for example, in developing appropriate test scenarios and conducting business impact assessments.
- Plan, co-ordinate and oversee operational resilience stress testing as well as broader business continuity test events, ensuring that any remedial actions are identified and tracked to completion.
- Provide high quality, appropriate and timely management information and reporting to the Executive Leadership Team, Audit and Risk Committees and Boards to enable them to discharge their operational resilience responsibilities.
- Develop and enhance our business continuity/operational resilience training to ensure the concepts are embedded in BAU business practices.
- In the event of material operational or security incidents, support the Head of Risk and Compliance (UK) in providing accurate and timely reports to the FCA.
- Provide input to RFIs/RFPs and external requests for information on our business continuity, operational resilience, and crisis management approaches.
- Contribute to the wider Second Line Risk and Compliance Team activities as required, such as regulatory reporting; championing an appropriate risk and compliance culture and providing high quality management and Board-level updates.
Skills and experience
- Experience of managing business continuity/operational resilience ideally within a scaling organisation
- Evidence of strong organisational skills (including project management) and co-ordinating activities of multiple contributors
- Experience of working in a highly regulated sector
- Experience in conducting technical, risk, or resilience-based assessments/gap analysis
- Professional Certifications from Business Continuity Institute (BCI), or equivalent bodies are desirable.
- Great people and engagement skills – able to build and leverage strong relationships to achieve results.
- Excellent verbal and written communication skills including the development of structured reports with actionable findings and recommendations.
What's in it for you?
Modulr offer highly competitive salary and benefits packages; our employees enjoy the benefits of Hybrid working. The office is modern, with lots of natural light and has break out areas. Importantly, our work is challenging and interesting, you will gain valuable experience in a rapidly scaling business at an important phase of growth while contributing to our collaborative culture.
- Share Options
- Flexible benefits
- 34 days holiday
- Training allowance
- Opportunities for career development
- Hybrid working