Manager Customer Success

Who we are…

Ubiquitous. Everywhere. What do you see everywhere? Frontline teams. What do frontline teams want? An all-in-one platform that provides all the tools they need to be happy and productive, all in the palm of their hands. That’s where YOOBIC comes in. We are a Digital Workplace helping companies empower their frontline employees, wherever they are, whatever they do, through digitized task management, mobile learning and streamlined communications

Our team is spread throughout the world, with employees in London, New York, Paris, Tel Aviv, Milan and Madrid (just to name a few). Our workforce is made up of more than 17 nationalities who speak more than 10 languages, fostering an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as we continue to grow our global footprint.

Are you ready to be part of the YOOBIC team and redefine the #futureofwork? Check us out at https://yoobic.com

What we need…

We’re looking for a talented Manager of Customer Success to lead our Customer Success team in France. You’ll join a dynamic and client-obsessed team that generates significant contributions to YOOBIC growth. The Customer Success team is responsible for supporting the client’s adoption and continued success with the YOOBIC solution.

Our CSMs take ownership of the YOOBICs relationship with the client business process owner providing counsel and guidance aimed at ensuring their successful experience with YOOBIC. They also serve as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.

What you'll do…

• Manage the France CSM team
• Manage and grow relationships with a handful of customers (we are looking for a player-coach)
• Influence and drive the development of processes, tools and systems that improve operational excellence, contributing to increasing product adoption & new usage
• Organise QBRs and Operational Reviews with clients to build targets and objectives for the upcoming year
• Identify opportunities for improvement, specifically ensuring optimal use of the solution
• Define high-level strategy and target model with Clients to ensure long-term adoption of the solution and satisfaction
• Day-to-day follow-up on territory client activity and operations
• Data analysis, leverage YOOBIC and client KPIs to help decision-making
• Act as a functional and strategic advisor
• Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
• Work closely with the Product teams to participate in the evolution of the app based on market requirements
• ...and being the amazing candidate you are, you will be willing to take on additional responsibilities as needed!

What you have...

• Strong experience in a similar Customer Success and team management
• Client-facing and people oriented by nature
• Conducted QBRs with all sizes of clients
• Customer relationship driven
• Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
• Proactive, “get things done” attitude
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
• Fluent in both French and English