London, GB

Job Term


Company Website

Reporting to: Senior eCommerce Manager

The Opportunity
ME+EM is one of the UK’s fastest-growing luxury fashion labels. As a direct-to-consumer brand we operate in a truly multi-channel sense, with international websites, six London stores, concessions in Harrods and Selfridges, monthly mailings and global digital campaigns. Built on an ethos of 'Intelligent Style, Now and Forever', all our designs adhere to our three pillars - flattering, functional and forever - and are loved by celebrities, press and the global style set. 

The Role

We are looking for an experienced Online Merchandiser to ensure that the ME+EM website is beautifully and strategically merchandised to create a best-in-class customer journey whilst maximising commercial opportunities. The ideal candidate will be creative and customer-centric with the ability to understand data and create luxury online experiences.


  • Visually merchandising the UK and US websites to create an exciting customer experience that supports business strategies whilst maintaining the luxury credibility of the site. 
  • Working closely with the Art Director and product teams to curate category pages for monthly product drops ensuring that products are beautifully and strategically merchandised.
  • Daily analysis of site visual merchandising against defined KPIs ensuring that steps are taken to optimise and test at every opportunity. Monitoring of stock levels and key deliveries to ensure sales are maximised when products launch.
  • Lead weekly website trade meeting with Buying and Merchandising teams to report back insight on categories, trends and product performance. Acting swiftly on insight to make trading recommendations and measuring the impact on site performance.
  • Development of trading “toolkit” for ME+EM to ensure that when action is taken we are measuring the impact on product performance.
  • Working with the wider Marketing team to curate and suggest product selections for seasonal campaigns, weekly newsletters and other marketing activity for key trading markets.
  • Translation of customer trends identified in store onto the website experience. 
  • Working closely with the Product Analyst to gain a detailed understanding of the customer journey, putting forward recommendations for merchandising improvements whilst making sure the brand aesthetic is not compromised.
  • Ownership of creative on-site content – planning and briefing assets for homepage, PLPs and navigation to ensure consistency whilst keeping trading goals front of mind. Working with the Product Analyst to measure success. 
  • Focus on on-site cross-selling opportunities – monitoring the success of recommendations across the site using a “test and learn” mindset.
  • Ownership of on-site search. Maximising search conversion rate by: optimising product search terms, maintaining synonyms and redirects, analysing search results sort order, reviewing search user experience. Point of contact for third party search providers.
  • Ownership of promotions – ensuring these are set up in line with trading requirements. End-to-end testing before go-live and regular reporting on the success of promotions. Monthly checks to ensure promotions are being used correctly.
  •  Management of the menu navigation and categorisation of products, working closely with the marketing team to ensure that SEO opportunities are taken into account.
  • Review the balance of content and commerce across the site to ensure that the user journey is optimised between the two. This involves homepage, landing pages, editorial content.
  • Ensure daily audits of the site to check depth/ high exposure products are being surfaced and that everything is correctly classified and merchandised.
  • Assist with regular site walks, pre-campaign launch checks and promotions stress testing and report back as required.

Your skills and experience

  • Exceptional eye for detail and an impeccable taste level.
  • Highly commercially aware, with creative flair and love of luxury fashion
  • Exceptional understanding of the global consumer and an understanding of the online retail landscape across markets
  • Solution oriented with a tenacious attitude
  • Proven experience in an Ecommerce environment, with a strong understanding of visual merchandising, website taxonomy and usability.
  • Understanding of the ME+EM brand and the luxury womenswear market
  • Effective communicator with the ability to work collaboratively within teams around the business.

Employee Benefits

  • 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
  • Discretionary bonus scheme
  • Generous Staff Discount
  • Training and Development
  • Various Health and Wellbeing insurances
  • Cycle to Work and Tech Scheme
  • Length of Service Award
  • Regular social and wellbeing events

Equality and Diversity
We promote a working environment in which diversity is recognised, valued and encouraged.  We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you observe and adhere to this policy at all times.


Organisational Values
As part of your role, it is important that you operate within the following key organisational values:

  • That everyone is treated equally and with respect
  • That everyone is responsible in contributing positively to our culture of equality, diversity, and support
  • That we accept, individually and as a brand, our social and environmental responsibility in our local and wider communities

Please note, due to the volume of applications we can only reply to those who are successful to the next stage.


To apply for this role please submit your CV and answer the below question. Please note due to the number of applications we receive we can only reply to those that are successful to the next stage. 

Apply now