Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 25 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe.
With 68 million euros raised to date, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.
To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.
The main mission of the Universities Team is to equip higher education institutions in Europe with the Career Center by JobTeaser, an innovative career platform that guides students and young graduates in their professional orientation and helps them find the internship and first job that really suits them.
The Career Center has become the reference career tool for major European institutions, with more than 700 using it.
Your main mission as a Product Specialist & Support Manager?
As part of our Support team, you will respond to requests from our partner institutions regarding the use of the platform. As a real Sherlock Holmes, you will become an expert on the product and will help them to better understand our software.
On a daily basis you will:
Answer the questions of our end users by mail or phone.
Improve the processes and be proactive in finding new ways of scaling team
Work on the launch and the continuous improvements of our tools
It's a central position, where you will be in touch with many teams (Tech, Product, Salesforce Teams, etc) and it will allow you to get visibility internally and to have direct contacts with our clients.
This is a great opportunity to manage a lot of relationships with different universities within an international team and a startup atmosphere!
You are a recent graduate or have up to 2 years experience
You have excellent customer relations skills: reactivity, willingness to surprise the customer with the quality of service!
Curious, and a little bit geek, you are not afraid to dig to find the deep root of a bug and to reproduce it.
You are rigorous and have good organisational skills
You are a pedagogue, patient and a good listener. You take the time to answer our partners' questions;
You have excellent communication skills, written and verbal
You are bilingual in English and ideally master another European language (French, German, Spanish, Italian, Dutch)
For this job, based in Paris, we're looking for highly motivated people who are really keen on joining JobTeaser's adventure!
Join our team in order to:
Share our great mission that is to help students and young graduates to find the best job for them
Be integrated in a young, international team
Live a unique career experience in a fast growing environment, with strong growth development in several European countries
8 reasons why (to join us):
A meaningful mission with a concrete impact on the new generation
An international team with strong values
A challenging environment to grow in and real evolution perspectives
A super flexible remote policy (possibility to work remotely 4 days a week + 1 month a year wherever you want in Europe)
A beautiful office in Paris (IXe) (only for French contracts, adapt to the location)
A top Apple equipment
An attractive corporate life : charity actions, sport challenges, parties, business case, seminars, etc.!
An advantageous remuneration package, between 8 and 13 RRT/year, Alan as "mutuelle", a Swile Card, 50% of your public transportation reimbursed, BSPCE, etc.
We could continue, but let's discuss the topic together during the recruitment process!
We are an inclusive company: At JobTeaser, we are dedicated to creating a work environment where everyone feels great and we are proud to promote diversity within our teams. All applications we receive are reviewed through a defined process based on skills.
A 30-min screening call with a member of the team to get to know you better
An interview with your future manager to discuss about your past experiences and motivations
One or several focus interview that can include business cases to test your hard skills
A final round with HR and N+2 to confirm the reciprocal match