Careers

Locations

Berlin, DE, Remote

Job Term

Full-Time

Company Website

OUTFITTERY is one of the biggest personal shopping services in Europe. We’re for those who want a little more substance from style, more guidance and expertise - less rules and less routine. Because we believe that style is an unfolding story. We aim to inspire and empower - not dictate what to wear. We understand that style is a journey, and we’re here to guide the way. Every customer gets a personal selection of clothes, which our stylists create out of more than 100 brands - always considering his wishes and budget. They only pay for what they keep. Our mission is to empower anyone to unlock their true style.

Would you like to work on a variety of tasks, take over responsibilities and gain strong insights into an E-Commerce company, all of this in a diverse and international team? You could be part of it as a Homeoffice Customer Agent (all genders) for our International Customer Service Team!

Your tasks:

  • You are the contact person for our German and French customers, always have an open ear for questions & wishes and strive to provide excellent support.

  • You understand the needs of our customers, find the optimal solutions and thereby ensure the satisfaction of our customers.

  • You guarantee comprehensive support for our customers through all our communication channels (e-mail and telephone).

  • You manage our internal customer database and help to improve the quality of the documentation.

  • You are in direct contact with other departments, coordinate appointments, handle complaints and help to solve payment and shipping problems.

  • You support other departments with translations or proofreading to ensure good communication with our French and German customers.

  • With commitment and initiative, you ensure constant optimisation of communication and process quality.

 

Your profile:

  • You have relevant professional experience in the field of customer service/customer care, ideally in a dynamic environment (e.g. start-up or eCommerce).

  • You are a real communication talent who enjoys dealing with international customers on a daily basis.

  • You have a strong service mentality and you enjoy working in a international team.

  • You have a good knowledge of G Suite and/or Microsoft Office and have already had some experience with a ticket system (e.g. Freshdesk or Zendesk).

  • You are fluent in writing and speaking French and German at the same time.

 

We offer:

  • Training opportunities - The development of our employees is very important for us. Therefore we offer external and internal training and coachings, as well as free German courses.

  • Flexible working hours - By offering home office and flexible working hours, we give our employees the opportunity to make their everyday life efficient.

  • Employee discounts - Our employees can benefit from a 40% discount on OUTFITTERY products as well as various discounts via our partner portal Corporate Benefits.

  • Office - A newly refurbished, bright, open office space in Berlin - Kreuzberg - we have air-conditioning, too. As a company we decided to enable WFH so you have the comfort of your home during this pandemic. If you wish to pay a visit to the office, you are welcome! You can book shared desk space upfront via our officer manager.

  • Health - We like sports - do you? To promote health and wellbeing of our colleagues we offer in-house (offline) sport activities. Besides, we offer corporate health days on a yearly basis together with our partner TK. On top, we are proud to have a dedicated Mental Health coach in our team who supports professional and personal matters.

Intrigued? Then send us your application with your salary expectations and possible starting date. Your contact person is Aris Gkamarazis.

Apply now