Customer Service Executive
Plentific is one of the fastest growing property technology companies in the world, backed by renowned investors including Brookfield, Highland Europe, A/O Proptech, Target Global and Mubadala. We are headquartered in London, UK, with offices in Germany, USA and Turkey. Our mission is to improve lives by making property work better for everyone. We do so by streamlining how repairs, maintenance and compliance services are delivered. Our platform gives clients rich insight into management, operational and performance data, helping them deliver their customer service promise, while optimising supplier costs and adhering to their environmental, social and governance goals.Come and be a part of:
- A leading Proptech with a global footprint and an HQ in heart of London’s bustling centre
- A diverse, multicultural workplace with over 30 nationalities amongst our employees
- A stimulating atmosphere and fast-paced growth led by our recent $100m funding round
- A flexible work culture and a number of programmes built around your physical and mental wellbeing
Developing acclaimed technology is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.
plentific.com/careers
Role
We are looking for an experienced Customer Service Executive who will strengthen our London team. The ideal candidate would be able to start on short notice.
What you'll be doing:
- Recognise, process and resolve customer requests/problems to drive first call resolution
- Manage in and outbound interaction with customers via calls, live chat, facebook messenger, and emails
- Maintain/develop customer relationships through proactive, positive and professional communication
- Be the first point of contact for our customer queries in relation to products, services, and technical support
- Handle enquiries, and complaints focused on customer satisfaction
- Delivering excellence to ensure customer satisfaction
- Achievement of internal call quality expectations
- Process property & jobs updates for clients adhering to data protection/data integrity.
- Accurately records and logs interactions with customers and updates account information
- Carry out any other duties as requested by your line manager
Requirements
- Strong time management skills and proficient at multitasking simultaneously
- Minimum 2 years experience in Customer Service
- Excellent phone manner
- Strong sense of Customer Service
- Excellent verbal and written communication
- Unrelenting interest in achieving the best possible results for companies, customers, and partners
- Experience in outbound / telesales is an advantage
- Hands-on mentality and flexibility in a constantly changing environment
- Ability to work under pressure
- Organisational talent, entrepreneurial thinking, drive and accuracy
- Ability to ensure that data is processed correctly and kept confidential at all times
Benefits
As you can see, we have big plans and are eager to grow our team of dreamers and doers to achieve our vision of managing over 1 million properties through our platform across various countries. You can help us shape the future of property management. Here’s what we offer:
- A competitive compensation package
- Private health care including discounted gym membership
- Learning and development fund
- A flexible working environment + 23 days annual holiday
- An inherently diverse culture with over 16 nationalities and 25 languages spoken