Cork, IE, Remote, United States of America

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Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! 


Malwarebytes is looking for... 

We want somebody with a real passion of defending the cyberworld.  You’ll be part of a team providing professional cybersecurity services for Malwarebytes customers, helping to defend and remediate against all manner of cyber threats. It’s more than a job, it’s a mission.  

Malwarebytes MDR Analysts detect, contain, and remediate advanced threats to protect our customers.  MDR analysts are primarily focused on real-time incident detection, validation, remediation, and reporting. 

The MDR Analyst – Tier 2 is a seasoned technical member of the MDR Delivery team, serving as a primary escalation point for Tier 1 Analysts, and acting as shift supervisors in the absence of Senior Managers or Tier 3 Analysts.   


What You’ll Do: 

  • Support 24/7/365 Managed Detection and Response efforts: 
  • Monitor and analyze log data and/or alerts generated by Malwarebytes security technologies in real-time; escalate and report validated security incidents to our customers. 
  • Investigate and validate alerts. 
  • Handle incidents as defined in playbooks and standard operating procedures and advise our customers on remediation actions. 
  • Serve as an escalation point for Tier 1 personnel for complex issues. 
  • Escalate extremely difficult or complex issues to more experienced staff, as appropriate. 
  • Prepare incident reporting for customers outlining the threat, its characteristics, and possible remediation activities. 
  • Provide peer/supervisory review for incident reporting, as appropriate. 
  • Assist in creation and refining of playbooks and standard operating procedures for MDR Analysts. 
  • Train and mentor junior MDR team members. 
  • Maintain expert knowledge of current cyber threat actor tools, techniques, and procedures (TTPs).  
  • Manage and track customer issues and requests. 
  • Identify opportunities for process improvement. 
  • Support the Malwarebytes product development team by providing input to continuously improve our products. 
  • Partner with cross-functional technical teams to share expertise, research threats, and implement solutions. 
  • Compile and document observed threat activity for use by Malwarebytes intelligence analysts. 
  • Handle high pressure situations in a productive and professional manner. 


Skills You’ll Need to Have: 

  • 5+ years of work experience performing MDR, MSSP, or similar services in a professional environment. 
  • Bachelor's Degree required, preferably in Cybersecurity, Computer Engineering, Information Security, Computer Science, or a related technical discipline (or equivalent experience). 
  • Ability to be self-directed, taking initiative and executing tasks independently.  
  • Ability to mentor and supervise junior MDR team members. 
  • Expert understanding of computer security principles and the cyber security threat landscape, including detailed technical knowledge about the most prevalent vulnerabilities, threats, attack methods, and infection vectors. 
  • Expert knowledge of Windows, MacOS and Linux environments. 
  • Strong understanding of network protocols coupled with experience with web proxies, web application firewalls, and vulnerability assessment tools. 
  • Strong knowledge of IP networking and network security including Intrusion Detection. 
  • Familiarity with common network vulnerability/penetration testing tools. 
  • Outstanding verbal and written communication skills and collaborative attitude, with the ability to interact effectively with all levels of personnel. 
  • Experience working in a team-oriented environment with a high level of analytical and problem-solving abilities. 
  • Ability to anticipate and respond to changing priorities and operate effectively in a dynamic demand-based environment. 
  • Strong customer service and interpersonal skills. 
  • Strong technical and troubleshooting skills. 
  • Ability to maintain confidentiality with sensitive data. 


Nice to Have Skills: 

  • Experience/Expertise with SOAR tools highly desired.  
  • Applicable Industry Certifications, such as:  
  • CompTIA Security+ 
  • GIAC Security Essentials (GSEC) 
  • GIAC Certified Incident Handler (GCIH) 
  • GIAC Certified Intrusion Analyst (GCIA) 
  • GIAC Security Operations Certified (GSOC)  
  • GIAC Certified Forensic Examiner (GCFE) 
  • GIAC Certified Forensic Analyst (GCFA) 
  • Advanced Degree or Academic Certificate in computer security related field.  
  • Endpoint detection product experience. 
  • Experience and knowledge of public cloud environments, specifically AWS and Azure. 


Benefits and Perks: 

  • An opportunity to do something great for yourself and the world 
  • A great work environment that supports growth, development, and most importantly having fun! 
  • Comprehensive medical coverage 
  • Competitive salary and equity stock incentives 
  • Access to Employee Assistance Program  
  • Employee Referral Bonus Program 
  • Wellness programs 
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!) 
Apply now