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Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! 


Malwarebytes is looking for... 

We want somebody with a real passion of defending the cyberworld.  You’ll be part of a team providing professional cybersecurity services for Malwarebytes customers, helping to defend and remediate against all manner of cyber threats. It’s more than a job, it’s a mission.  

The Malwarebytes MDR team detects, contains, and remediates advanced threats to protect our customers.  Our MDR analysts are primarily focused on real-time incident detection, validation, remediation, and reporting.   

The MDR Team Lead / Manager - Ireland, along with their counterparts for U.S. West and U.S. East, is responsible for managing all aspects of global MDR service delivery, including supervision of day-to-day MDR operations.  This role will focus on the EMEA MDR Delivery Team, based out of Ireland. 


What You’ll Do: 

  • Supervise 24/7/365 Managed Detection and Response delivery: 
  • Supervise MDR personnel. 
  • Ensure daily shift coverage for 24/7/365 operations. 
  • Serve as a technical lead and escalation point for lower-level MDR personnel for extremely complex issues. 
  • Provide supervisory review for incident reporting. 
  • Create, refine, and approve playbooks and standard operating procedures for MDR Analysts. 
  • Identify opportunities for process improvement. 
  • Establish work plans to meet operational objectives for the MDR organization and ensure execution.   
  • Develop, modify, and execute planned improvements to MDR Service Delivery. 
  • Train and mentor MDR team members. 
  • Maintain expert knowledge of current cyber threat actor tools, techniques, and procedures (TTPs).  
  • Handle customer escalations, and resolve or escalate, as appropriate. 
  • Support the Malwarebytes product development team by providing input to continuously improve our products. 
  • Partner with cross-functional technical teams to share expertise, research threats, and implement solutions. 
  • Handle high pressure situations in a productive and professional manner. 
  • Oversee other tasks and projects, as assigned. 


Skills You’ll Need to Have: 

  • 8+ years of work experience performing MDR, MSSP, Incident Response, or similar services. 
  • Previous supervisory experience. 
  • Bachelor's Degree or equivalent experience required, preferably in Cybersecurity, Computer Engineering, Information Security, Computer Science, or a related technical discipline. 
  • Ability to mentor and supervise MDR team members. 
  • Expert understanding of computer security principles and the cyber security threat landscape, including detailed technical knowledge about the most prevalent vulnerabilities, threats, attack methods, and infection vectors. 
  • Advanced knowledge of Windows, MacOS and Linux environments. 
  • Strong understanding of network protocols coupled with experience with web proxies, web application firewalls, and vulnerability assessment tools. 
  • Strong knowledge of IP networking and network security including Intrusion Detection. 
  • Strong knowledge of common network vulnerability/penetration testing tools. 
  • Outstanding verbal and written communication skills and collaborative attitude, with the ability to interact effectively with all levels of personnel. 
  • Experience working in a team-oriented, collaborative environment with a high level of analytical and problem-solving abilities. 
  • Ability to anticipate and respond to changing priorities and direct efforts effectively in a dynamic demand-based environment. 
  • Outstanding customer service and interpersonal skills. 
  • Ability to maintain confidentiality with sensitive data. 


Nice to Have Skills: 

  • Experience/Expertise with SOAR tools highly desired.  
  • Experience with Incident Response and/or Cyber Intelligence. 
  • Applicable Industry Certifications, such as:  
  • CompTIA Security+ 
  • GIAC Security Essentials (GSEC) 
  • GIAC Certified Incident Handler (GCIH) 
  • GIAC Certified Intrusion Analyst (GCIA) 
  • GIAC Security Operations Certified (GSOC)  
  • GIAC Certified Forensic Examiner (GCFE) 
  • GIAC Certified Forensic Analyst (GCFA) 
  • ISC2 Certified Information Systems Security Professional (CISSP) 
  • ISACA Certified Information Security Manager (CISM)  
  • Advanced Degree or Academic Certificate in computer security related field.  
  • Significant Endpoint detection product experience. 
  • Experience and knowledge of public cloud environments, specifically AWS and Azure. 
  • Understanding of common project management methodology (Agile, Six Sigma, etc.) 


Benefits and Perks:

  • An opportunity to do something great for yourself and the world 
  • A great work environment that supports growth, development, and most importantly having fun! 
  • Comprehensive medical coverage 
  • Competitive salary and equity stock incentives 
  • Access to Employee Assistance Program  
  • Employee Referral Bonus Program 
  • Wellness programs 
  • Stocked kitchens with drinks, snacks, fruit, and lunch options (when it’s safe again!) 
Apply now