Senior Product Manager, Merchant Acquiring

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile. 

In your role as Senior Product Manager you will help us achieve our goals and deliver success on behalf of our customers by:

• Building products and solutions that reduce financial losses and provide operational efficiency gains that lead to an optimum customer experience
• Conducting market research to generate product requirements
• Documenting precise customer outcomes and success metrics
• Developing and working within production timetables
• Working with the commercial team on pricing recommendations
• Creating and owning plans for product introduction
• Developing marketing strategies in accordance with the overall product strategy

This role is based out of either of our Cambridge or London office.

Day to Day

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Working directly with prospects and customers to determine market needs and requirements
• Partnering with internal stakeholders to review assigned product strategy and ensure alignment
• Representing the voice of the customer to internal stakeholders by writing clear, thorough, and detailed user stories for complex features and product sets
• Ensuring product requirements are designed with scalability and long-term vision in mind
• Leading business and technical discussions with a high level of independence including requirements, customer experience and security, including writing product specifications and requirements, appraising new product ideas and/or product or packaging changes
• Owning functional and non-functional requirements for assigned products and solutions
• Providing metric-based feedback and recommendations and presenting findings to key stakeholders and management as requested, by preparing short-term and long-term product sales forecasts and special reports
• Assessing market competition by comparing to assigned product/solutions and obtaining product market share by working with sales to develop product sales strategies
• Performing go-to-market activities by closely working with other product managers, and the marketing, finance, commercial and legal teams
• Work closely with Product Operations to support enablement activity around new releases, and as required by the Commercial team.