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 At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data.
Cobalt's team is comprised of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.
We are looking for a motivated and enthusiastic Customer Success Manager to join our team. In this role, you will manage key customer facing programs including sales support, new customer launches, business intelligence reporting and CRM administration.
Your role is focused on building long-term relationships with customers and ensuring our customers are not just satisfied, but ecstatic about Cobalt. As a key team member, you will ensure positive long-term client relationships.
This position is remote, but it requires travel, so access to a major airport is a needed. It is also strongly preferred, but not required, that you are located East of the Mississippi.


    • Manage new customer on-boarding programs including planning, client communications, service utilization and client engagement
    • Support Cobalt’s goal to build strong relationships with customers by proactively identifying and communicating customer value through reporting and business intelligence development
    • Collaborate and share customer feedback to identify common customer challenges and actively work to craft solutions for customers
    • Coordinate account needs with Operations and Field Services
    • Lead product implementation and onboarding by guiding customers through the process and coordinating with the Operations team to deploy robots
    • Make plans to implement solutions that worked at other accounts 
    • Coordinate demos and meetings for Client and Strategic Accounts, as needed
    • Build basic customer-facing deliverables (e.g., QBRs, ROI studies, dashboards)
    • Provide inputs to Account Director for complex customer deliverables 
    • Support organization through CRM administration  


    • Experience in account management or sales support experience
    • Experience working with both internal and external stakeholders across sales, marketing and business development teams
    • Experience working as a customer success manager at a SaaS or hardware company
    • Experience working with key stakeholders at enterprise accounts  
    • Prior experience creating business intelligence programs, reports and processes such as writing customer-facing documentation, on-boarding customers, and influencing change in complex organizations
    • Self-motivated, proactive team player
    • Strong interpersonal skills and experience building strong relationships
    • Excellent time management and organization skills
    • Excellent written and verbal communication skills
    • Consistent track record of highly-professional customer service in a fast paced, dynamic environment
    • Ability to travel 20 - 40% of the time
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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