Careers

Customer Success Manager [#1016]

‐ eGym

Location

Munich, DE

Job Term

Full-Time

Company Website

egym.com
YOUR DAILY WORKOUT
Do you love being in direct contact with our customers and supporting them with their concerns about our EGYM products? Do you like working in an international and fast-moving environment in which customer orientation is a top priority? As part of our 5-strong enterprise team for our major customers, as a Customer Success Manager  in Munich, you will play a key role in helping our customers to use and understand our products optimally. Take your chance and apply now!

  • You form a tandem with the Enterprise Key Account Manager and coordinate the integration and optimization of products and concepts with customers
  • You manage the onboarding process of EGYM products from both a customer and EGYM perspective 
  • You prevent churn and increase the use of all EGYM products
  • You ensure maximum customer satisfaction with all EGYM products 
  • You define business objectives (measurable goals) for our major customers in EMEA and support them in the development and execution of the necessary measures to achieve these results
  • You prepare and present product demonstrations in the form of strategic workshops, small group training sessions and conference presentations
  • You contribute to product development by identifying and refining customer-specific use cases
YOUR FITNESS LEVEL
  • You have a degree in sports/training science or business administration 
  • You already have at least three years of experience in the fitness or technology industry and have been in regular contact with customers
  • You want to take the next step in your career and represent a product with which you can change the fitness market in a positive way
  • You are fluent in German and English
  • You are able to present complex information in a simple way to customers and clients at the highest management level
YOUR TRAINING GOAL FOR YOUR FIRST 6 MONTHS
  • You acquire the necessary specialist knowledge independently and with the support of colleagues and are ready to look after your customers independently
  • You introduce yourself to your customer base and independently carry out the first presentations and lectures on how to achieve your own goals
  • You can organize your day-to-day work independently and in a goal-oriented manner and you also know how to use all relevant tools profitably for you and the customers
OUR TRAINING EQUIPMENT
  • Benefit from a steep learning curve and grow with varied and challenging tasks 
  • Enjoy the start-up flair of an established company, with colleagues who simply “love (i)live” their job
  • Benefit from a lot of flexibility, home office options and 30 days of vacation
  • Keep fit and use a large network of fitness studios throughout Germany free of charge or train in our in-house gym in Munich with all EGYM Smart Strength and Smart Flex equipment 
  • Secure a variety of great discounted offers, from fashion to leisure, in our benefit portal
  • Pedal and use our bike leasing offer and keep fit on the way to work or in your free time
CONTACT INFORMATION
Please upload your complete documents  (cover letter, CV, certificates, start date and desired salary)  as a PDF, stating ID#1016.
 
Contact person: Julia Pfleger

For further information:  https://career.egym.com/

The data protection information for the application process applies.  
ABOUT US
Become part of EGYM!

EGYM is a global technology leader in intelligent training solutions for the fitness and health industry. The comprehensive range of networked fitness equipment and digital products can be connected to third-party hardware and software, enabling complete integrated training with measurable results for users and operators.

For businesses, EGYM offers subscription-based wellness solutions. Employees have access to high-quality sports and health facilities as well as EGYM fitness programs and thus benefit from an improvement in their general state of health. To prevent costly illnesses, increase productivity and improve well-being.

EGYM is headquartered in Munich with additional offices across Europe and a US office in Boulder, Colorado.
Apply now