Customer Success Manager EMEA, German speaking

Want to join the #1 marketing data pipeline company and one of Europe’s fastest-growing tech companies?

We’re looking for German-speaking Customer Success Managers to join the Customer Success team in Helsinki! 

🧩 You will make an impact by…

You’ve been working in customer success or key account management long enough to know, that your role involves a fair bit of juggling different tasks and roles - you’re not just making sure your customer’s needs are met and exceeded (did someone say upsell?), but also making sure you keep track of your customers’ lifecycle status, negotiating renewals and solving any issues together with support, product management or whomever you need to help you conquer obstacles!

You feel like you’re at your best when managing a global client base - you like speaking with people from all over the world and understanding how to make them successful with our product. 

📝 Your day-to-day work and responsibilities will include:

• You’ll manage your own portfolio of customers from mostly EMEA. We will take care of teaching you about our product, cycle, and processes, and this is where your previous experience should shine

• You’ll check in with your customers at regular points and figure out what they need, and how to grow their account. Having sales experience will come in handy when expanding their usage.

• Assisting customers with their questions on how to use our products will be one of your regular activities. Sometimes you will need other teams’ help with getting the answers needed, but this is not an issue for you. Fret not! We have an amazing Customer Support team who are also there to help with technical issues.

Sometimes you might need help from your fellow Success team members, or to lend a hand to someone else. We have team-level goals and a strong team mentality! There’s no success that comes with the price of someone else, so we hope you share this value with us. 

💪 This role is for you if you have most, if not all, of these skills and experiences in your toolkit:

• Managing a global portfolio of 50+ customers 

• Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done

• Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed

• Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers

• Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!

• Excellent English skills are a must, as it's both our internal working language and the language that you'll mainly use when communicating with your customers

• Fluency in German language

What’s in it for you?

The reason people love to work at Supermetrics is that we all work towards the same goal using our own individual strengths. We’re determined to achieve our vision of being the best business data pipeline company in the world.  

At Supermetrics, we have unrivaled team spirit and a shared thirst for continuous learning and sharing our knowledge. We take our work seriously - not so much ourselves. We recognize our team as our greatest asset and take good care of our people. 

And in case we haven’t met before, here’s Supermetrics in a nutshell:

It all started from a Google t-shirt...

Supermetrics was founded in 2013 as a result of one data geek’s will to win a Google t-shirt, and we have been profitable and growing ever since! 

We build products that are used by 500k people worldwide in small and big companies alike (BBC, Dyson, and WarnerBros, to name a few). Marketers, data analysts, and engineers use Supermetrics to move data from popular marketing platforms (such as Facebook, Google Ads, and HubSpot) to destinations like Google Sheets, Google Data Studio, Excel, various BI tools, and data warehouses. 

We are a diverse community of curious minds excited to build the best business data solutions ever. Kindness, humility, openness, and dedication to our respective crafts are our most prevalent traits.

Does this sound like your next adventure? Apply now! We'll fill the role as soon as we find the right person.