Customer Onboarding Associate
Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. The company’s Commerce Experience Management (CommerceXM) platform serves as the system of record for products, accelerates time to market for products, facilitates cross-team and cross-organization collaboration at scale, and provides the insights needed to continuously optimize product pages across channels. The result is shopper-centric, frictionless, and memorable commerce experiences. Great commerce experiences that are delivered efficiently improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
In May 2021, Salsify acquired Alkemics, and its Supplier Experience Management platform which is used by large scale retailers in Europe to discover, list, and launch products from more than 20,000 brands.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
The Customer Onboarding Associate plays a vital role not only with regard to assisting users but also educating them to be autonomous.
How You'll Make an Impact:
* You will be in charge of onboarding manufacturers : helping them create accounts, guide them through different processes required to be autonomous in the platform.
* You will record, adapt and drive Webinars, answering users’ questions via live sessions.
* You will be responsible for tracking all interactions with a user, providing accurate, valid and complete information in Salesforce.
* Your interactions with users will allow you to provide feedback for new functionalities but also to suggest new features making the platform friendlier for the user community.
* You will interact with support, product owners, technical departments to inform them about bugs, campaigns and give feedback through Jira tickets, Confluence pages, etc.
*You will lead weekly meetings with retailers to explain use cases, inform progression and take appropriate actions when needed.
You'll Enjoy This Role If You Have:
* You have a customer phone assisting experience
* You master communication skills, your speech is structured and clear, you know how to explain complex concepts in a simple way.
* You are a pedagogue and enjoy educating people on new technologies.
* You are organized, dynamic and have the sense of service and excellence in your DNA.
* Working in teams and projects with ambitious goals is a challenge you want to tackle.
* You speak and write french and english (mandatory)
* You have a professional level with Excel
What we have for you:
- RTT in addition to 5 weeks of paid time off
- Private healthcare coverage (“mutuelle”) paid majoritarily by Salsify
- Lunch vouchers
- Remote friendly
We are open to talent even in a remote location, wherever you are based in France as long as you have a high speed internet connection and customer experiences.
Short term contract of 6 months, from November 1st to April 30th.
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Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on the job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal), Paris (France), and remote offices around the globe. If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
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An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodations.
For more information, please visit: http://www.salsify.com.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].
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