Solutions Architect
In your role as Solutions Architect, you will help us achieve our goals and deliver success on behalf of our customers by owning the solution as the main technical subject matter expert for both the customer and Featurespace delivery team throughout the delivery lifecycle. You’ll ensure that the customer gets what they have contracted for and has been designed, that it is comprehensively tested and implemented successfully in a way that delivers value to their business.
You will apply strong solution expertise as well as a solid understanding of business processes, to design and deliver high quality projects and support our customers in the successful adoption of ARIC. You will be working closely with Project Managers as an integral part of our delivery team on projects across multiple industries, with particular focus on banking, payments, insurance and gaming.
The Solutions Architect role requires strong analytical and problem-solving capabilities, good communication and presentation skills, an ability to deal with changing environments and operate independently, in order to provide the client with world-class service. You will be working on various aspects of the implementation process including requirements gathering, design, configuration and customisation, integration testing, deployment and handover to BAU.
This role can be based remotely across the UK, however living within commutable distance to our Cambridge office is a definite plus!
Day to Day
- Act as the main technical point of contact and technical SME for the customer and delivery team throughout the delivery lifecycle (i.e. from kick-off to handover to BAU)
- Gather technical requirements and propose solutions based on client’s needs, balancing best practices, optimal delivery strategy limitations, and an evolving ARIC product
- Create, maintain and execute low level technical designs while working hand in hand with the project manager and other members of the delivery team
- Responsible for the creation and execution of a technical implementation plan for the successful delivery of each customer solution from a technology perspective
- Ensure requirements traceability: that the customer gets what they have contracted for and has been designed, that it is comprehensively tested and implemented successfully in a way that delivers value to their business
- Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors
- Provide feedback to product, engineering, architecture and implementation teams to improve outputs based on customer experience
- Work closely with our Presales, SME and BA teams to understand and clarify the functional requirements of the solution that our customers want
- Act as technical designer between our commercial and project delivery teams and the customer, considering throughput, latency and security requirements
- Sizing of architecture and infrastructure for distributed large-scale processing
About you
Must haves
- Extensive experience of delivering large software implementation projects, ideally as a systems integrator or technology vendor serving an external customer
- Have the capability to understand, elicit and capture detailed technical and functional requirements and communicate these at a level appropriate to the audience
- Broad technology knowledge, with an emphasis on Public and Private cloud computing, with good expertise in Amazon Web Services
- Experience deploying software systems within heterogeneous environments, including on-premise, public, private, and hybrid cloud environments
- Strong consultative skills and the ability to communicate well internally and with customers, adapting fluidly to different audiences – ranging from highly technical personnel to non-technical business owners
- Software engineering experience, understanding of software engineering development processes and lifecycle including software delivery methodologies and best practises
- Demonstrated ability to think analytically and solve problems creatively
- Comprehensive and up-to-date knowledge of industry technologies for storage, networking, and processing
- Knowledge of one or more programming languages (Java and python preferred) would be a strong advantage
- Strong project management and organisation skills and the ability to handle multiple concurrent projects and prioritise appropriately
Equal Opportunities
Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.