Senior Key Account Manager

ABOUT US

ShopFully is the tech company reinventing local shopping worldwide and a leading international player in Drive to Store. We work with the best tech and people to reinvent local shopping and take it to the next level.

We’re a team of over 370, spanning 30 different nationalities across 12 countries. Are you ready to join us?

ABOUT THE ROLE

We are looking for someone with an entrepreneurial spirit and eager to have a strong impact, who will have the role of Key Account Manager and will support us to scale up the business of our Tiendeo brand in France.

Reporting to the Country Manager France, you will be responsible for:

• Developing and maintaining a deep and wide knowledge of the assigned accounts, understanding their priorities and needs in order to turn them into business opportunities
• Anticipating clients’ needs and developing suitable solutions to clients, in collaboration with other departments (mainly Product & Marketing)
• Based on long term relationship with client, acting as an advisor on market trends
• Constantly monitoring clients satisfaction and working with vertical Sales Directors and the whole Sales Team to achieve and maintain a high level of customer satisfaction

WHAT WE’RE LOOKING FOR

• Solid experience in the commercial area within digital companies
• Deep knowledge of retail business and marketing dynamics
• Excellent communication and interpersonal skills to build effective relationships both internally and externally
• Strong analytical skills and use of insight to drive decision making in the sales process
• Great ability to manage priorities, assertiveness and personal drive
• Native level of French and fluency in English

TO FEEL AT HOME IN SHOPFULLY YOU SHOULD

• ACT AS AN OWNER: no challenge is too big for you! We set clear goals and finish what we start. We go the extra-mile and fix what doesn't work: that's how we achieve great results.
• RELY ON DATA: let the data do the talking, so we think, plan and act supported by fact checked data and we value calculated risk taking. We measure our success to keep improving.
• PLAY TOGETHER: magic happens in teams! That’s why we communicate clearly and support each other. We believe in sharing helpful feedback and building trust. Together we are unstoppable.

WHAT WE OFFER

• An opportunity to build your experience in an internationally growing scale-up company
• A young and informal work environment
• Flexible work arrangements encouraging smart working
• Meal vouchers (yes, also while working remotely!)
• Company laptop and all you need to set up a proper working station