Senior Operations Manager
We are looking for a Senior Operations Manager to work closely with our team of 100+ talented software engineers who develop world-leading software to protect people and organizations from the rising threats of fraud and financial crime.
This is a key role in ensuring the effective functioning of the Engineering group and its integration into the wider business. The role mixes managing relationships to stay on top of how we work today, and metrics and continuous improvement to help understand how we can be better tomorrow.
The role provides an excellent opportunity for career development and the chance to play a key role in a successful and growing software business. Not only will you be working within a great agile team environment, but you’ll also be helping to create software that protects others.
This role will be based from our Cambridge office, this is a hybrid role so you will ideally be comfortable coming into the office twice a week. If you’re interested in the role but require more flexibility, please speak to us!
Day to Day
The Senior Operations Manager is a key role in ensuring that our Engineering teams create high quality products aligned to the needs of the business. The role works closely with individuals across our teams to cover three main areas:
Planning, monitoring, and control – Working with product and engineering teams to ensure high quality plans, tracking progress of work, managing commitments and ensuring visibility of risk.
Processes, measures, and metrics – Assessing and reviewing key processes including developing reports and data to understand status, managing change, monitoring and capturing key metrics, ensuring compliance to targets and communicating status and concerns.
Work management – Interfacing with stakeholders across the organisation regarding requests for engineering work. Acting as a cross-group contact and ensuring requests are prioritised and managed effectively. Thinking “outside the box” to help resolve day-to-day challenges.