Supply & Stay Manager Assistant Spain - Internship - Ibiza / Mallorca

Since 2013, we have been transforming the rental of a vacation home into an exceptional experience, combining the most beautiful properties in the world with unparalleled tailor-made services.

We are able to find, in mythical or surprising destinations, the house that corresponds to each of our travelers. We carefully research, create and customize each stay to create a completely tailor-made experience.

We set a new standard for tailor-made and quality in the luxury rental market. We build a relationship of trust with our clients and owners that lasts over time.

Our teams are the central ingredient of our success. Divided between offices in Paris, Marseille, Bordeaux, Ibiza, and Barcelona, we design and build each trip as a unique project.
Our teams travel around the world to select the most outstanding homes and ensure an outstanding welcome and service at their destination.

As a Supply & Stay Manager Assistant, you will accompany your manager and the department in the development of the portfolio. Scouting new properties and learning from expert negotiators to convince new owners of our ways of working. In the Stay part, you will be handling clients from check-in to check-out and take ownership of their satisfaction.
You will from part of a team that acts as the eyes of the company. You will get to know and see the processes of a luxury company from a practical and operational perspective, actively contributing to the success of Le Collectionist. Very quickly, you will be expected to become an essential team member, in a “family” atmosphere, in one of the worlds’ most attractive destinations.

Your tasks and responsibilities:

🏡 Collection management and sourcing (Supply)

• You will manage a portfolio of villas in your destination(s)
• Source new villas in your destination (Scouting)
• Upload a detailed description alongside accurate details on our platforms (CRMs)
• Create Villa Books and verify their accuracy
• Coordinate and follow photoshoots for new and existing villas
• Create explanatory videos of the villas
• Create floor plans for villas
• Revise the portfolio to verify the standards are still met (Review)
• Update properties’ profiles if modifications have been made (or under request)

• Prepare the villas prior check-in of our clients
• Deal with our clients and arrange all the necessary for them for their holidays
• Site inspections of the property before the clients arrival
• Troubleshoot issues you encounter in the property
• Troubleshoot issues encountered by clients during their stay
• Meet & Greet VIP clients at the airport and guide them to the villa
• Check clients in: know the villa inside out and guide them through a top-notch presentation of the property
• During their stay: proactively make sure that all expectations of the clients are met and report to your manager of any feedback (negative or positive)
• Check clients out: make sure the clients are leaving with the best memories, and have them fill the survey (NPS)

You will gain…

• Knowledge on the luxury vacation rental market
• Experience on dealing with exclusive suppliers and making client’s dreams come true
• Expertise in customer service
• Great awareness on a team-player experience
• Strong proactivity skills within high expectation environments
• Experience in using e-platforms and CRM tools
• Measure and understand Le Collectionist’s KPIs
• Knowledge in measuring luxury standards
• Core leadership competencies
• Learning by doing
• How to prioritise, time management
• Organisation skills, scheduling
• Troubleshoot, instant problem solving attitude
• Experience in dealing with the most demanding clients Knowledge on luxury villas
• Understanding and measuring quality control
• Knowledge about your destination
• Experience in luxury concierge services
• Experience in delivering a Luxury travel experience

Perks

🎂 Day off for your birthday! This is your day, rest and enjoy as you please! (except week-ends and banking holiday).
🍽️Ticket restaurant
📞You will be given a work phone (iPhone)
💰All tips are personal and you may be doing a plus each month in high season
🎊Organized team buildings
🚘Use of Le Collectionist company car for work
You will be given a uniform: may vary, normally a white polo shirt

Preferred experience

You will need…

• Perfect English (spoken and written)
• A valid driving licence in Spain (manual gearbox)
• An extensive personal travel experience
• To be highly organised and punctual - this is crucial in your role
• To always answer the phone and greet clients with a smile (on your face and with your voice)
• Hospitality Savoir-Faire and utmost politeness
• Great administration skills (use of computers and Microsoft Office pack)
• Excellent attention to detail
• To respect the confidentiality character of the job
• To dress smart-chic during all office hours and wear the uniform in front of clients
• Great interpersonal and communication skills
• To be friendly, patient, objective driven, pro-active
• Abilities to work under pressure and multi-task

Recruitment process

• 20 min interview with HR Manager
• Case Study
• 30 min Interview with Team Lead Stay & Supply
• 30 min Interview with Vp Ops or CFO Spain
• 10 min call with COO