Senior Supply Chain Manager

About Reachdesk 🚀

Reachdesk is a cutting edge B2B gift sending platform that allows companies to deliver gifts and direct mail that build deeper connections with customers, prospects and employees at the click of a button. Reachdesk enables companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle.

 About the Role 📖

We’re seeking an experienced Senior Supply Chain Manager to join the team. Reporting into the VP of Supply Chain, you’ll oversee the fulfillment and logistics of our global supply chain.  You will truly own an entire region, ensuring our global logistics processes are best in class, developing effective & sustainable partnerships with our 3PL partners, building a world-class team, and generally strategizing on how to best ensure an exemplary gift delivery experience for our customers.

You’ll work closely with key stakeholders across our organization and supply chain to ensure everything runs efficiently and smoothly. We need you to be the go to expert on logistics in your region in order to drive our growth. You’ll have the opportunity to make a huge impact on our company and help deliver major improvements. This is your chance to truly make your mark on a high-growth organization.

Key responsibilities include:

• Oversee Reachdesk’s North American fulfillment network.  Manage the strategic relationships with our warehouse network and outbound carriers, driving improved customer experience and profitability through continuous improvement efforts.
• Ensure our gift delivery experience exceeds our standards for quality and timeliness
• Hire and manage top quality talent to support the continued success of the Supply Chain organization
• Build processes that enable your team oversee end-to-end management of our customers’ inventory and orders
• Innovate and build on our global operations.  Help grow and improve our network by adding additional logistics panthers as our customers’ needs evolve.
• Evaluate partner performance via internal and external data. Hold our external partners accountable through regular business reviews and communication.
• Partner with the Customer Success and Professional Services to regularly iterate on changing customer needs in an emerging, high growth industry
• Strategize with our Product team to diagnose and address gaps and challenges within our supply chain product infrastructure.  Guide investment in critical 3rd party technology to advance our team’s goals.
• Partner with the VP of Supply Chain to oversee new vendor RFP processes, vendor selection, and ongoing contract negotiations
• Build internal processes to enable career growth of your team, ensuring strong employee retention and developing strong relationships with all direct reports

About You 🧠

The successful candidate will have:

• 4+ years work experience in operations roles, supporting a complex, high-growth organization
• Experience managing 3PLs, in-house distribution networks, or external vendor relationships
• Highly-skilled with Excel
• Experience with analytics and BI tools
• Familiarity working with different enterprise systems
• Cross-border shipping experience
• Strong communication, teamwork, problem-solving, and interpersonal skills
• Strong work ethic; able to independently own and drive projects in a fast-paced, dynamic environment
• You take previous reflections and learnings and uses them to improve processes, systems and overall work quality

About the Perks & Benefits 👍

• Competitive salary of upto $150,000 depending upon experience.
• Unlimited PTO.
• Flexible & remote/hybrid working.
• 401(k) matching program.
• Dental, audio, visual & life insurance. 
• Professional & wellness stipends.
• A super friendly working culture populated by fun and dedicated people.

**We believe that a diverse team will help us achieve our mission sooner and we're actively seeking applications from candidates of all backgrounds. For cash compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar size and stage companies. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed above.