Tempe, AZ, US, Onsite/Remote

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At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data.
Cobalt's team is comprised of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.
We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.  
About the role: The Global Operations Center Operator will be responsible for physical security, access control and safety of client facilities, and employing various systems to support incident management and communication. The candidate should have excellent communication skills and be familiar with technology. Expected pay is $25.70/hr


    • MONITOR:
    • Ensure physical security of premises through badging, video and robot surveillance and alarm monitoring 
    • Conduct real-time monitoring of designated locations 
    • Monitor and maintain readiness of radio, phone and other GOC communication systems
    • ALERT:
    • Operate emergency mass notification system
    • Notify management and external partners of threats and hazards
    • RESPOND: 
    • Deliver accurate information in a timely manner to external or internal personnel and entities as required by policy during incidents
    • Establish contact with employees, visitors and others in need of on-site emergency assistance
    • Exercise sound judgement to prioritize events, service requests and inquiries according to their importance

Required Skills

    • Minimum Requirements:
    • At least 2+ years security or client-facing  problem-solving experience
    • Exceptional oral communication skills and ability to speak with clarity, empathy, and calmness in emergency situations
    • Experience with GSOC operations and systems
    • Example 1:
    • -Security Monitoring Specialist, Simplisafe, 2 years
    • -Associate’s Degree
    • Example 2:
    • -Lead Teller, Wells Fargo, 3 years
    • -Driver, self-employed (Uber/Lyft) 2 years
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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