Careers

Locations

Munich, DE, Remote

Job Term

Full-Time

Company Website

YOUR DAILY WORKOUT
Do you love to be in direct contact with customers and support them with their concerns about our digital and hardware products? Do you enjoy working in an international and fast-paced environment where customer orientation is a top priority? Then join us as a Customer Service Consultant in Munich or Remote.  

  • You are the first point of contact for our B2B customers with questions about our hardware and software products 
  • You analyze technical processes and act as an interface to your colleagues from the product, sales and customer success departments 
  • You take responsibility for the smooth running of the day-to-day operations and thus increase the satisfaction of our customers
  • You ensure careful documentation of all customer inquiries and solutions in our CRM system (Salesforce)
YOUR FITNESS LEVEL
  • You have successfully completed an apprenticeship and are experienced in Customer Management
  • You have ideally already experience in the field of B2B Customer Support with digital or hardware products
  • You have technical interest (digital products, apps, hardware) and want to get to the bottom of new things 
  • You have a high level of problem solving, organizational and analytical skills
  • You speak German and English fluently (German on a native level or at least C1, English C1). Spanish, French or Dutch would be a plus
YOUR TRAINING GOAL FOR YOUR FIRST 6 MONTHS
  • You are able to complete complex customer requests successfully and independently 
  • Thanks to your support, our average time to solution is 4 days
  • You have a good command of our CRM system Salesforce and are proficient in its daily use 
  • You have built up trusting relationships with your team due to your open nature and you are appreciated for the collaboration
THE EQUIPMENT WE PROVIDE
  • Be part of a modern and international company culture where talent and passion is welcome, heard and part of the decision making process
  • Benefit from a wide range of development opportunities 
  • Train for free with EGYM Wellpass in over a thousand sports and health facilities across Germany and/or alternatively use our in-house gym with EGYM products
  • Benefit from flexible working hours, Remote option and 30 days of vacation per year 
  • Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal
  • Stay active and use our bike leasing offer for your way to work or in your spare time
CONTACT INFORMATION

Apply now with your documents (CV, certificates, references, salary expectations, and earliest possible start date) and specify the job ID #1143.      

Contact: Verena Rückemann 

For further information: https://career.egym.com

ABOUT US
Become part of EGYM!

EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. 
 
EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado. 
Apply now