Careers

Delivery Consultant Manager - MSP

‐ Nexthink

Locations

Bangalore, IN, Karnataka, IN

Job Term

Full-Time

Company Website

nexthink.com

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

  • Manage a team of technical consultants and engineers (organize and dispatch tasks, provide regular feedback, manage expectations, develop skills, etc)
  • Ensure his/her team are delivering with highest quality and Service Level Objectives (SLOs)
  • Define and Share Best Practices to the team 
  • Share regular reporting and send alerts when necessary
  • Define objectives and quarterly OKR for their team and Help in achieving them 
  • Apply/Define/Enhance internal processes 
  • Interact with Service Delivery Managers (SDM) on requests submitted
  • Interact with Product/engineering team for product enhancements
  • Interact with other operational manager(s) to speedup work and coordination 
  • Engage with the reporting manager in initiatives for Managed Services team and/or Nexthink 
  • Maintain his/her own skills on product development/releases to a level required for the above activities
  • Document notable Use Cases and deliverables and build library
  • Hire new consultants to increase team size

Qualifications

· Leadership

· Technical Acumen

· Customer Focus

· Strategic Thinking

· Collaboration

· Communication

· Hiring and Developing Talent

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Apply now