Dennis Fois, CEO




We developed our true-cloud solution, ContactWorld, to revolutionise the way organisations connect with their customers globally, enabling them to sell more, serve better and grow faster.

ContactWorld, a Cloud communications platform with 99.999% platform availability, is similar to the business models of Amazon, Google and Salesforce. Our customers benefit from enterprise-class communications and contact centre functionality, at a fraction of the cost of traditional systems:

  • All you need is a telephone and an internet-connected device

  • Support, upgrades and maintenance are covered in the monthly subscription fee

  • Users can be added or removed easily with your business demands

ContactWorld for Service integrates with Salesforce Service Cloud to create the only global, true-cloud contact centre solution that delivers a personalised service to every enquiry. Calls, emails, and social media can be prioritised and routed to the most appropriate agent to deal with the enquiry, delivered with all of the customer history so every contact can be handled efficiently and professionally. Our customers see dramatic improvements in their core metrics like call handle time and first call resolution, while also improving customer effort scores and NPS. 

ContactWorld for Sales increases the efficiency of inside sales teams by focusing on the right leads, automating the dialling process and presenting local calling numbers to increase pick-up rate. Management information is improved from detailed reporting and dashboards that allow for greater insight that supports better decision making. Our customers regularly achieve performance improvements of over 100% when using our technology.

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NewVoiceMedia is the leading cloud contact centre provider. Clients benefit from enterprise class contact centre functionality at a fraction of the cost of traditional systems. We are delighted to be working with Highland on the next phase of rapid growth for our Company.
— Dennis Fois, CEO of NewVoiceMedia

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