San Jose, Calif. – February 13, 2015: Malwarebytes, the company founded to protect people and businesses from sophisticated data-stealing software, today announced the appointment of Michael Sherwood as Senior Director of Technician Services. In his new role, Michael will work closely with the technician community to help Malwarebytes develop a toolset which creates new standards in the diagnosis and repair of infected computers.
Previously, Michael was a Director and Lead Architect at Geek Squad. There, he formulated the company’s strategy towards advanced technical toolsets, initiating a project which saved $1.5bn in support costs over nine years. Michael also assumed the role of ‘Chief Inspector’ at Geek Squad, acting as a global ambassador and implementing and guiding culture for 20,000 technicians worldwide.
Building on this experience, he will work with technicians to help Malwarebytes develop innovative, easy to use tools for diagnosing and repairing the increasing number of machines infected with advanced malware that defeats traditional anti-virus.
“Given that I was working in tech support when I first developed the product, we have a strong understanding of what this community wants,” said Marcin Kleczynski, CEO of Malwarebytes.
“Michael will help us build on this to create a set of innovative tools, developed in close partnership with technical support teams, which we hope will set new standards when it comes to diagnosing and repairing infected machines.”
“I am looking forward to helping Malwarebytes build a toolset by techs, for techs,” Mr. Sherwood said. “Being part of the community means we can create something which hopefully becomes a de-facto standard for technicians – combining innovative tools with an approach that helps them operate an effective business.”