Posts tagged nvm
NewVoiceMedia wins Gold and Silver Stevie Awards for Sales & Customer Service

NewVoiceMedia, a leading global provider of cloud contact center solutions, has been honored twice in the ninth annual Stevie Awards for Sales and Customer Service. The company, which is revolutionizing how organizations connect with their customers and prospects, scooped Gold and Silver Awards in the 'Contact Center Solution - New' and 'Contact Center Solution - New Version' categories respectively.

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Vaillant transforms customer experience with NewVoiceMedia’s cloud technology

Vaillant, one of the world's largest heating technology manufacturers, has transformed its customer experience with NewVoiceMedia’s cloud contact center solution ContactWorld for Service. The company, which prides itself on 'thinking ahead', is using the technology to successfully resolve over 600,000 inbound calls a year, while improving both customer and employee satisfaction.

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