Senior Customer Technical Support Engineer
Following the tremendous success of Featurespace, our team is expanding globally, and we are looking for experienced Support Engineers to be based remotely in the US. This is a truly exciting role as you will need to apply your technical skills to investigating and solving challenging problems, whilst also delivering amazing service for our customers.
There are endless opportunities to bring personality to all interactions, deliver unexpected value, and show the customers what a difference a great enthusiastic support service can make!
On top of that, you will have many opportunities to deploy your skills to work on exciting internal projects in your team and across the business, whilst we will be providing support and mentoring to ensure you’re successful.
The role is one of the first Support openings in the AMER region, making this an exciting time to join with loads of possibilities for progression as the company continues the impressive growth.
Day to Day
- Provide our customers with all the support, guidance, and tools that they need to use and maintain the ARIC platform successfully
- Build trust and alleviate the impact of issues via swift response and proactive communication
- Be a key source of knowledge on the customer solutions, the underlying technologies, integration methods, and operational best practices
- Empower our customers and colleagues with training and documentation
- Collaborate with the Delivery teams to help launch new customer deployments
- Gathering customer’s feedback, evaluating their needs, and communicating these to the Product, Customer Success, Engineering, and Management teams
- Join our on-call engineer rota to provide out-of-hours support for critical service issues