IT Support Team Lead

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 600 + people across 11 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,750+ customers in 22 countries. 

AMCS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The IT Operations Lead responsibilities include ensuring the stability and integrity of the operations of AMCS Groups business systems & core infrastructure. They also play a key role in the planning, design, implementation and support of technology based projects across the AMCS Group. This role is based in our Limerick HQ.

Additional core responsibilities include: 

• Ensure established enterprise standards are followed by IT Ops team and enforced during implementations. 

• Configure and manage core infrastructure, including Storage Area Networks, Networks Switches, Servers, ESX Farms, VoIP, Azure Cloud and employee end point devices. 

• Ensures all project work aligns with strategic business initiatives and budgets are adhered to. 

• Perform complex troubleshooting to support L1/L2 technicians as required. 

• Provide first- or second-level problem determination/ isolation 

• Perform daily system monitoring of core systems 

• Timely Communication off all IT issues and changes. 

• Develop, document installation, configuration procedures and network topologies 

• Work with management and AMCS enterprise partners to resolve complex business, computer system and data communication problems. 

• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies. 

• Oversee patch management of core systems and vulnerability scan reviews. 

• Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information. 

• Plan and coordinate all hardware installations, changes, and updates with AMCS Group support partners, vendors and users, adhering to the I.T. Change Control Process. 

• Research and recommend innovative IT solutions to improve efficiencies and reduce operational costs 

• Configure and maintain the company's network and server infrastructure operating systems in line with IT policies and directives 

• Day to day leadership of IT technical support team 

Knowledge & Experience 

• 3+ year’s administration of Windows operating systems experience. Sys Admin experience of Linux systems would be an advantage. 

• Experience of administrating Microsoft Office 365, Intune, Exchange Online, Azure and AAD a must. 

• Excellent written, oral, and interpersonal communication skills.  

• Ability to communicate ideas in both technical and business friendly language.  

• Virtualisation Software – ESX/HyperV 

• Experience of deploying and managing SAN/NAS technologies. 

• Comfortable with prioritising tasks in a high-pressure environment.  

• Proven analytical and creative problem-solving abilities.  

• Able to work as part of a team in a collaborative environment. 

• Previous experience working in a team lead role. 

Qualifications 

• Bachelor’s degree in Computer Science, or a related field and minimum 3+ years relevant experience preferred.