Customer Success Manager (New York or Remote in the US)
Locations
Job Term
Company Website
Ubiquitous. Everywhere. What do you see everywhere? Frontline teams. What do frontline teams want? An all-in-one platform that provides all the tools they need to be happy and productive, all in the palm of their hands. That’s where YOOBIC comes in. We are a Digital Workplace helping companies empower their frontline employees, wherever they are, whatever they do, through digitized task management, mobile learning and streamlined communications
Our team is spread throughout the world, with employees in London, New York, Paris, Tel Aviv, Milan and Madrid (just to name a few). Our workforce is made up of more than 17 nationalities who speak more than 10 languages, fostering an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as we continue to grow our global footprint.
We strive for excellence and take immense pride in the work we do for the 300+ brands we partner with globally. Our clients include Peloton, Lacoste, Burberry, Domino’s Pizza, Puma, Chanel, Canada Goose, Peugeot and UNTUCKit - and the list keeps growing!
Are you ready to be part of the YOOBIC team and redefine the #futureofwork? Check us out at https://yoobic.com
Job Description
What we need...
We’re looking for a talented Customer Success Manager to join our Customer Success team in New York, working with our American and Canadian clients. You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth. The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued success with the YOOBIC solution.
The CSM takes ownership of YOOBICs relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with YOOBIC. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
What you'll do...
• Manage and grow relationship with Key Client stakeholders
• Organise Quarterly Business Reviews and Operational Reviews with clients to build targets and objectives for the upcoming year
• Identify opportunities for improvement, specifically ensuring optimal use of solution
• Identify potential challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Clients to ensure long-term adoption of the solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis, leverage YOOBIC and client KPIs to help decision-making
• Act as a functional and strategic advisor
• Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
• Work closely with the Product teams to participate in the evolution of the app based on market requirements
Preferred Experience
What you'll have...
• 3-5+ years strong experience in a similar Customer Success / Client Relationship / Consulting position
• Client-facing and people oriented by nature
• Experience conducting Quarterly Business Reviews with all sizes of clients
• Customer relationship driven
• Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
• Proactive, “get things done” attitude
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
• Fluent in English (fluency in Portuguese is a plus)
Why YOOBIC?*
• Dynamic and exciting scale-up environment - you won’t be a small cog in a big machine. You own a key aspect of our business and will be making real impacts at YOOBIC
• Strong company culture and strive to act out on our company values wherever we can
• We’re building an amazing product that is revolutionizing in-store consumer experiences
• We love working with state-of-the-art technologies and learning cool stuff
• Continuous professional growth via various training programs, our experienced Founders and your peers
• Remote work environment with opportunity to meet with your team throughout the year
• Competitive salary and benefits package
• We’re committed to providing individuals with personal and professional growth