UX Researcher

Jellysmack is the global creator company that detects and develops the world's most talented video creators on social media. We're an optimistic crew who naturally goes the extra mile, has a glass-half-full mindset, and sees challenges as opportunities. We look for positive people who think outside the box, are inventive, bold, lead change, and believe that teamwork matters.

Jellysmack is looking for a UX Researcher to work with the Product and Design team to help uncover behaviors, preferences and insights for users of new blockchain technology products.

Reporting to the Head of Design, Crypto, you will design and implement research initiatives that incorporate first-hand customer insights to inform product direction and design to strategically grow the business. You will be the first UX Research team member and help shape how we conduct and utilize research across the organization.

- Collaborate with product managers and designers to determine their needs, make appropriate recommendations and craft research plans that align with brand and product strategy
- Manage user experience research and usability testing projects for consumer-facing products during all phases of design and development
- Apply quantitative and qualitative research methodologies—favoring an agile approach— to help inform UX and design direction and solve issues
- Validate user needs, requirements and behaviors from a qualitative perspective
- Manage all qualitative preparations including the recruiting and screening of participants and scheduling of sessions
- Conduct user interviews; review, interpret and synthesize open-ended feedback
- Analyze and synthesize learning and develop actionable recommendations
- Create clear and impactful deliverables using a variety of appropriate formats; share learning with stakeholders

- Ability to draw from data analytics to uncover behavioral insights and inform design decisions
- Ability to integrate information from a variety of sources to form actionable insights
- Skilled at telling a clear and compelling story from research findings and other data
- Capable of handling and prioritizing multiple projects including flexibility on assignments and deadlines
- Must be proactive, collaborative, inquisitive, detail-oriented, and highly organized
- Adaptability in a fast-paced rapidly changing media and technology environment
- Excellent oral, written and interpersonal communication skills

- 3+ years relevant experience with UX and digital usability/design testing
- Experience working closely with design and product teams
- Experience moderating user interviews
- Ability to write surveys and discussion guides in order to elicit insights to improve customer experience
- Working knowledge of user research, product design and development, and best practices
- Familiarity with Usertesting.com, Lookback, Hotjar, and/ or similar UX research platforms
- Experience with Google Analytics or other data analytics tools a plus

Jellysmack believes in a flexible work environment in which anyone can work from anywhere. This is why we’ve implemented our flexible location philosophy, meaning you get the best of both worlds: you can choose to work from home and /or from our offices in Paris, New York, Los Angeles and Corti.

In order to make sure you get the best working environment, you will get a $300 / EUR 250 allowance to get set up!

The Perks

• Early Summer release Fridays
• Paid volunteering: 1 day dedicated to supporting a cause of your choice

• Company sponsored wellness programs and events

• Competitive Healthcare coverage
• 401K match

The Difference

Our commitment to diversity and inclusion at Jellysmack, we believe that the best ideas come from the diverse cultures of our team members. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

The Company

Jellysmack’s story started in 2016, and since then, our unrivaled platform optimizes and distributes video content across social media platforms and allows creators to reach genuine new fans with zero effort. We are the only company building the hyper-engaged communities that every creator dreams of because, first and foremost, we are creators too.

Creatives ourselves, we’re home to over 250 influential creators, including Derek Deso, Karina Garcia, Brad Mondo, MrBeast, Bailey Sarian, Patrick Starrr, and PewDiePie. Jellysmack optimizes, operates, and distributes creator-made video content to Facebook, Instagram, Snapchat, TikTok, Twitter, and YouTube. The company’s creator strategy builds upon its success in scaling its own original content channels in beauty (Beauty Studio), soccer (Oh My Goal), gaming (Gamology), and more.

Through the power of our data, we maximize reach and revenue so our creators stay focused on their passion—creating the best content for their global fan bases. We turn that passion into a brand and that brand into an empire.

Ready to be part of a great human adventure? We’re dedicated to making the best working environment possible for our people. All you have to do is apply; we are ready to let you show off your talent!