Helpdesk Engineer

The Role

The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user.

Location

Limerick Headquarters' - (Full time role)

What you need to succeed ?

• Associates / Diploma in computer science or equivalent
• Experience in SQL server or Oracle and database administration, mobile communications software would be an advantage
• Experience in a customer facing role is desirable but not essential.
• Proven ability to work on own initiative.
• Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
• An understanding of software engineering principles and processes. Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.
• An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.

Who we are?

AMCS is Ireland’s largest indigenous software company. We are a market leader in the environmental service industry. AMCS employs over 1300+ people across 22 countries. We are Headquartered in Limerick, Ireland and have offices in North America, Europe, Asia, and Australia.

What we do?

We deliver enterprise cloud-based solutions worldwide. AMCS supports over 5,000 customers across 23 countries. Our team is at the cutting edge of technology and innovation. We help our customers to reach a more sustainable future through reducing their carbon footprint and to work in a more environmentally conscious way.

What are some of the benefits of working at AMCS?

• Generous remuneration package
• Interactive employee training and onboarding
• Full Health Insurance
• Pension
• Flexible working options
• Life Assurance (x4 times your annual salary)
• 25 days holidays
• Free onsite parking
• Work in an environment that is truly collaborative, innovative, and supportive.
• Have a clear pathway for your progression
• Amazing colleagues to learn from and enjoy company sport and social outings, parties, and events
• Make an impact and be part of digital ways to a cleaner world.

Your AMCS story begins here... check out what some of our employees have to say!