National Account Manager
At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe. We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data.
Cobalt's team is composed of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.
We are looking for a motivated and enthusiastic National Account Manager to join our team. In this role, you will lead and oversee a team of Cobalt employees and robots embedded in the daily operations of our customer.
Your role is focused on building strong long-term relationships with our customer and ensuring that the team delivers their services and delights the customer.
This role will be based in Tempe, Arizona, and require some (10-20%) travel to other customer sites around the U.S.
Responsibilities:
- Serve as primary customer liaison to understand customer expectations/priorities and coordinate associated support from CXA, GOC and robot resources
- Maintain high performance levels for all processes, and implement improvements activities wherever necessaryBuild goals and KPIs with customers to manage and track service health
- Take accountability for service delivery performance, meeting customer expectations, and driving future demandManage and nurture customer relationships
- Lead operations checks and business reviews through the customer lifecycle Manage HR, scheduling, and payroll issues, including reviewing and approving time cards
- Develop training materials and deliver training for direct reports to improve their professionalism and operational impact
- Conduct periodic performance reviews with each direct report
- Coordinate with the customer on operational changes to schedules, hours, and workflows
- Run a professional hiring process to fill open positions, as needed
- Address disciplinary issues, as needed
We offer medical, dental and vision coverage, life insurance, 401K, employee assistance program, company discounts, and more for all full-time positions!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.