Work in support team to solve various system and application configuration related issues
Gather and showcase deep knowledge of Condeco’ s products and its various integrations and configurations.
Converse with Global customers to identify and solve the issues in application usage
Analyse and monitor complex problems across cloud infrastructure and software using a range of tools and techniques.
Work closely with other departments like engineering, DevOps, Customer Success to diagnose, troubleshoot issues and provide solutions to customers
Create, maintain and enhance KB articles for internal/customer reference
Support other engineers on the team with guidance, experience, oversight, advice, and reviews.
Work with support tools and processes religiously so that information is always up to date in the incidents.
Understand the release notes for any new updates to the application
Hands on in configuring any hardware/software component in the product supported