Paris, FR

Job Term


Company Website

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. 

Job Description

  • Retain and increase subscription revenue in existing customer accounts
  • Identify and manage lengthier renewal scenarios and reduce lapsed renewal rate
  • Ongoing management of forecasting process, and forecasting accuracy
  • Following up on assigned customer software renewals and/or generate custom quotes and present to the customer
  • Verify contracts and review term & conditions
  • Create proposals, including renewal rate calculations and contract preparation
  • Manage a portfolio of monthly renewals ensuring customer retention
  • Partner with Account team (AE, CSM) to provide seamless customer experience
  • Partner with other account team members as appropriate to assist with successful completion of renewal
  • Manage outbound communication to clients (e-mail and phone) and resolve issues and/or inquiries related to annual subscription contracts in an accurate and timely manner
  • Ensure accurate forecasting


  • A minimum of 1-3 years’ experience in renewals or sales
  • Requires a strong, assertive approach
  • Must be motivated, goal oriented, able to work independently and deliver on deadlines to ensure no lapsed renewals
  • Experience with Salesforce CSM, and the ability to track sales activities, customer data, and customers’ status
  • Ability to multi-task across a high number of accounts at any given time
  • High confidence in managing paperwork, contracts, and terms
  • Strong oral and written communication skills
  • Empowered to drive results
  • Requires flexibility, as this role will evolve over time

Additional Information

We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Apply now