Senior Customer Success Manager
We’re the global leader in workspace scheduling technology. We make it easy to find and book space to meet up and work together. We provide workspace scheduling software to over 1,000 of the world’s biggest brands, integrating meeting room and workspace reservation solutions that help remove friction in the workplace and free businesses and their people up to get the most out of their working day.
Responsibilities:
- Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our services.
- Understand and provide knowledge of the Condeco system and products, including configuration, infrastructure, best practices and functionality.
- Nurture the relationship with the customer through ongoing communication and periodic meetings including service and business reviews.
- Be proactive by looking at usage and drive adoption of products, whilst maintaining a professional and emphatic approach
- Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.
- Act as customer advocate internally while effectively collaborating with internal teams including sales, finance, product management, customer support and engineering to drive customer success.
- Take ownership of escalated issues and see them through to resolution
- Provide feedback internally on process improvements to develop a better customer experience
- Able to articulate the company strategy and vision to Customers.
About You:
- Minimum 5 years of experience in a client/people facing function.
- Manage challenges in external customers (Face to Face or via phone)
- Exceptional communication skills (written and verbal)
- Results focused, flexible, proactive and detail orientated
- Passionate in working closely with customers and delivering success
- Have a personable presence and strive to achieve long term relationships with customers
- Willingness to work and travel.
Essential Skills:
- Technical Graduate or IT related degree.
- Strong interpersonal, verbal and written communication skills.
Benefits:
- 25 days PTO
- Medical, Dental, Vision
- Optional Transit and Parking Benefit
- Voluntary Disability
- 401k Employee contribution only
Company Information:
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- Condeco are proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment for all employees